Apartment Maintenance Service Manager

smcexternalcareers; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Charles Plaza is seeking a Service Manager to oversee residential and commercial maintenance operations. You will lead a service team, schedule contracts, and ensure compliance with company standards and laws, while providing hands-on troubleshooting across HVAC, electrical, plumbing, carpentry, and appliances.

The role emphasizes strong leadership, budgeting, vendor relations, and proactive maintenance in a fast-paced community setting.

Qualifications

• Five years of supervisory experience in maintenance or service-related environments.
• M-II level training is required.
• Completion of internal advanced maintenance classes within a year of employment.

Responsibilities

• Lead and coach a service team, ensuring performance and compliance.
• Schedule and manage service contracts and daily operations.
• Maintain accurate maintenance logs and budgets with senior management.
• Provide hands-on troubleshooting across HVAC, electrical, plumbing, carpentry and appliances.
• Foster strong relationships with customers and vendors to ensure service quality.
• Respond to emergencies and stay current with industry trends.

Skills

Team leadership

Project management

HVAC knowledge

Electrical knowledge

Customer service

Record keeping

Vendor management

Microsoft Word & Excel

Strong communication

Problem solving

Education

M-II level training

Five years supervisory experience in maintenance/service

Advanced maintenance classes completion within 1 year

Tools

Yardi software

Job description

Join our team at Charles Plaza as a key leader responsible for overseeing residential and commercial operations. This position calls for a results-oriented professional with exceptional attention to detail, strong project management expertise, and a collaborative approach to driving priorities through to completion.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Hiring, train, coach, counsel, and manage a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Outstanding interpersonal skills
• Exceptional customer service skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

• M-II level training
• Five years of experience in a supervisory role in maintenance or service-related environment
• Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment