Apartment Maintenance Service Manager

Southern Management Corporation; Baltimore (MD); Hybrid; USD 39,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life/AD&D insurance

401(k) with company contribution

Paid holidays & PTO

Job summary

Southern Management Corporation is seeking a Service Manager to lead a maintenance/service team at Charles Plaza in Baltimore, MD. The role focuses on ensuring compliance with internal standards and applicable laws while delivering hands-on service across HVAC, electrical, plumbing, and related trades.

You will manage daily operations, coach staff, maintain records, and drive safety and quality in a fast-paced environment.

Qualifications

• Five years of experience in a supervisory role in maintenance or service-related environment.
• Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment.

Responsibilities

• Hire, train, coach, counsel, and manage a successful service team.
• Encourage and build positive relationships with team members, customers, and vendors.
• Ensure company policies, procedures, and quality standards are upheld.
• Monitor daily activities to ensure product and service quality.
• Maintain logs and schedules for maintenance work and materials.
• Perform service technician duties as needed.
• Schedule, conduct, and document regular service team meetings.
• Manage appropriate contracts and vendor relations.
• Provide high levels of service to customers and teammates.
• Assist in annual budgeting and community plans.

Skills

Leadership

Communication

Organization

Adaptability

Contract knowledge

Mechanical & math basics

Physical ability

Microsoft Word

Microsoft Excel

Yardi experience

Tools

Yardi

Microsoft Word

Microsoft Excel

Job description

Join our team at Charles Plaza as a key leader responsible for overseeing residential and commercial operations. This position calls for a results-oriented professional with exceptional attention to detail, strong project management expertise, and a collaborative approach to driving priorities through to completion.

WHAT WE ARE LOOKING FOR:

We're seeking a Service Manager with a whatever-it-takes approach to join our team! In this full-time role, you'll be responsible for leading a team and ensuring the community remains in compliance with both internal company standards and applicable laws. As a Service Manager, you'll provide hands-on troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, dry walling, exterior structure, tiling, masonry and appliances.

WHAT WE EXPECT FROM YOU:

• Hiring, train, coach, counsel, and manage a successful service team
• Encourage and build positive relationships with all team members, customers, and vendors
• Ensure all Southern Management policies, procedures, and internal quality control standards are upheld at all times
• Monitor daily activities of service team to ensure product and service quality
• Maintain accurate logs of, and schedules for, all maintenance work and materials
• Perform daily checks of overall community appearance
• Perform service technician responsibilities as necessary
• Schedule, conduct and document regular meetings with service team members
• Schedule and manage appropriate contracts
• Provide high levels of service to all customers and team members
• Aid in preparation of annual budget and community plans
• Respond in emergency situations, as needed
• Stay abreast of industry trends
• Demonstrate behaviors that cultivate a positive work culture
• Contribute to community and company engagement efforts
• Perform other duties as assigned by manager or supervisor

JOB KNOWLEDGE & SKILLS:

• Ability to perform all Service Technician duties
• Excellent written and verbal communication skills
• Ability to effectively lead, coach, and motivate
• High-level critical thinking skills
• Knowledge of current applicable laws
• Strong organizational skills
• Adaptability and flexibility in fast paced environments
• Ability to keep neat and accurate records
• Knowledge of contract requirements
• Understanding of basic mechanical and mathematical principles
• Ability to lift 80 pounds to the shoulder and carry it
• Aptitude with Microsoft Word and Excel
• Experience with Yardi software products a plus

What's required from you:

• Five years of experience in a supervisory role in maintenance or service-related environment
• Successful completion of all internal advanced maintenance classes and on-the-job training within a year of employment

Pay Rate:

$28.25 - $40.62/hour

Summary of Benefits:

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact our Career Services Center by email at [e-mail] or by phone at 301.623.0100.

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