Apartment Leasing & Retention Specialist

Kittle Property Group; West Lafayette (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Kittle Property Group is seeking a leasing associate dedicated to filling apartments and delivering exceptional customer service. You will conduct phone sales and in-person tours, follow up with prospects, and coordinate move-ins and move-outs to optimize occupancy.

You will also handle lease negotiations, assist with renewals, and maintain property standards while complying with policies and regulations. MS Office proficiency and basic math are expected.

Qualifications

• High school diploma or GED.
• No prior experience required.
• Language Skills - read, write, speak basic instructions and present information one-on-one or in small groups.
• Math Skills - add, subtract, multiply, divide by 10s and 100s.
• Reasoning Skills - follow detailed instructions and solve problems with few variables.
• Computer Skills – Beginner experience with MS Office.

Responsibilities

• Lease apartments through telephone sales and apartment tours with prospective residents.
• Follow up and establish rapport with prospective and current residents.
• Provide excellent customer service at all times.
• Present apartment community in a professional manner.
• Coordinate move ins and move outs to ensure a positive resident experience.
• Manage lease negotiations, assist with resident retention and renewals.
• Assist in maintaining curb appeal and overall property presentation.
• Maintain compliance policies per HKP and Compliance Department.
• Write work orders and enter information into Yardi; follow up on progress.
• Assist manager with rent and delinquency collection; provide account info to property supervisor and credit agencies.
• Assist with resident relations and enforce community rules and regulations.
• Supervise neighborhood committee activities.
• Assist with outside marketing and rapport with local businesses and community agencies.
• Assist with office organization and resident file management.
• Other duties as assigned.

Skills

Telephone sales

Apartment tours

Customer service

Yardi

MS Office

Communication

Education

High school diploma or GED

Tools

Yardi

Job description

Kittle Property Group is seeking a leasing associate dedicated to filling apartments and delivering exceptional customer service. You will conduct phone sales and in-person tours, follow up with prospects, and coordinate move-ins and move-outs to optimize occupancy.

You will also handle lease negotiations, assist with renewals, and maintain property standards while complying with policies and regulations. MS Office proficiency and basic math are expected.