Resident Experience & Leasing Specialist

Harbor Group Management Company; Marietta (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive Salaries & Bonuses

Medical, Dental & Vision Plans

401(k) Plan with Employer Matching

Paid Time Off & 10+ Paid Holidays

Paid Parental Leave

Paid Birthday Off (Multifamily)

Flexible Spending Accounts

Company-Paid Long-Term Disability

Company-Paid Life Insurance

Short-Term Disability

Health Savings Account with Employer0

Pre-Tax Commuter Benefit (Corporate)

Wellness Perks

FinFit Financial Wellness Program

Legal Resources

Employee Apartment Discount

Employee Referral Program

Employee Assistance Program

Tuition Reimbursement

Insta Pay Eligible

Volunteer & Community Service Opportun

Job summary

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction in a multi-family community. You will show apartments, process applications, run background checks, and prepare lease documents while coordinating marketing initiatives and assisting the Property Manager with daily operations.

You will design marketing plans, promote the community on social platforms, and participate in local networking to maintain strong occupancy and positive living

Qualifications

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver's license required (for operating golf carts if applicable).

Responsibilities

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short-and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.

Skills

Customer service

Communication

Organization

Multi-tasking

Attention to detail

Teamwork

Problem-solving

Education

High School Diploma or equivalent

Tools

Yardi

OneSite

Microsoft Office

Job description

Harbor Group Management Company is seeking a Leasing Specialist to drive occupancy and resident satisfaction in a multi-family community. You will show apartments, process applications, run background checks, and prepare lease documents while coordinating marketing initiatives and assisting the Property Manager with daily operations.

You will design marketing plans, promote the community on social platforms, and participate in local networking to maintain strong occupancy and positive living