Apartment Community Manager - Lead Team & Resident Experience

RPM Living; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Weekly pay

Comprehensive healthcare coverage

Employer-paid employee assistance, and

401(k) with robust company match

Paid time off and floating holidays

Discounted Perks

Job summary

RPM Living is seeking a seasoned Community Manager to oversee all operations at one apartment community in Houston. You will lead staff, nurture resident relations, and ensure service standards align with company values.

You will manage onboarding, training, budgets, and monthly reporting, while coordinating with maintenance and marketing to meet occupancy and revenue goals. A people-first approach and strong communication are essential for success.

Qualifications

• Bachelor's degree or 1-2 years of relevant experience.
• 3+ years of related multi-family property management experience.
• Strong leadership and management skills.
• Team player, professional, and effective communication skills.
• Proficient in Microsoft Office Suite and property management software.

Responsibilities

• Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards.
• Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR.
• Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs.
• Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity.
• Assist in budget preparation and ensure adherence to approved budgets.
• Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship.

Skills

Leadership

Management

Communication

Microsoft Office

Property management software

Education

Bachelor's degree

Job description

RPM Living is seeking a seasoned Community Manager to oversee all operations at one apartment community in Houston. You will lead staff, nurture resident relations, and ensure service standards align with company values.

You will manage onboarding, training, budgets, and monthly reporting, while coordinating with maintenance and marketing to meet occupancy and revenue goals. A people-first approach and strong communication are essential for success.