APAC Test Engineer: Quality & Customer Experience

SharkNinja France; Needham (MA); On-site; USD 59,000 - 111,000; Full time

Job summary

SharkNinja in Needham, MA is seeking a detail-oriented Test Engineer - APAC to join our New Product Quality Team. You’ll leverage data and consumer insights to drive continuous improvement across product and process quality, working cross-functionally with Engineering, Customer Experience, Marketing, Supply Chain, Creative, Industrial Design, Manufacturing, and Executive Leadership.

This role requires analyzing customer complaints and field failures, coordinating corrective actions, tracking

Qualifications

• Bachelor's degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or related field.
• At least 2 years of relevant experience in consumer goods or fast-paced product environment.
• Strong analytical and root-cause analysis abilities.
• Ability to manage multiple projects with high organization and independence.
• Excellent written and verbal communication skills, including report writing and presentations.
• Highly collaborative with strong interpersonal skills and change leadership.
• Knowledge of product development lifecycles, design/change control, CAPA, manufacturing processes, and verification/validation.

Responsibilities

• Analyze customer complaints and field failures to identify root causes and lead improvements.
• Coordinate corrective actions and track detailed reporting as the voice of the customer.
• Drive continuous improvement by reducing non-conformances and defining success metrics.
• Collaborate with suppliers on 8D responses and corrective actions.
• Participate in design reviews to ensure quality requirements are met during documentation and manufacturing.
• Monitor consumer experience to identify product performance trends and detractors.
• Lead cross-functional issue tracker meetings and maintain accountability across teams.
• Evaluate engineering changes to ensure they do not negatively impact quality.
• Manage digital escalations and provide clear customer-facing responses.
• Own product health reporting and drive enhancements toward a five-star user experience.
• Seek process efficiencies to maximize team effectiveness.
• Act as a product expert across cross-functional teams and provide guidance.
• Present updates and strategic recommendations to senior leadership.

Skills

Analytical thinking

Problem-solving

Root cause analysis

Communication

Collaboration

Organizational skills

Travel flexibility

Education

Bachelor's degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

SharePoint

Job description

SharkNinja in Needham, MA is seeking a detail-oriented Test Engineer - APAC to join our New Product Quality Team. You’ll leverage data and consumer insights to drive continuous improvement across product and process quality, working cross-functionally with Engineering, Customer Experience, Marketing, Supply Chain, Creative, Industrial Design, Manufacturing, and Executive Leadership.

This role requires analyzing customer complaints and field failures, coordinating corrective actions, tracking