APAC Quality Engineer - Drive Product Excellence

SharkNinja; Needham (MA); On-site; USD 59,000 - 111,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Employee stock purchase program

Generous paid time off

Parental leave

Life insurance

Job summary

SharkNinja, a global product design and technology company based in Needham, MA, seeks a detail-oriented individual to join the New Product Quality Team. You will leverage data and consumer insights to drive improvements across product and process quality, working with Engineering, Customer Experience, Marketing, Supply Chain, and Leadership.

You will help ensure products meet and exceed consumer expectations pre- and post-launch, with strong collaboration across functions and clear

Qualifications

• Bachelor’s degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field.
• 2+ years of relevant experience in consumer goods or fast-paced product environments.
• Strong analytical, problem-solving and root-cause analysis skills.
• Excellent written and verbal communication, including report writing and presentations.
• Ability to manage multiple projects with high organization and independence.
• Solid understanding of product development lifecycles, design/change control, CAPA, manufacturing/process control, verification and validation.

Responsibilities

• Analyze customer complaints and field failures to identify root causes and lead actionable engineering or customer-facing initiatives.
• Act as the voice of the customer, coordinating and tracking corrective actions, follow-ups, and detailed reporting.
• Drive continuous improvement by reducing/non-conformances, and defining metrics to evaluate success.
• Collaborate with suppliers on 8D responses and corrective actions, supporting investigation reports and resolution updates.
• Participate in design reviews (DFMEA, safety reviews) ensuring quality across documentation and manufacturing processes.
• Monitor and analyze macro-level consumer experience to identify product performance trends and detractors.
• Partner with the Customer Excellence team to track consumer sentiment and field reception of products.
• Lead cross-functional issue tracker meetings, delegate actions, and maintain accountability across teams.
• Evaluate engineering changes (ECNs) to ensure no negative impact on quality.
• Track and manage digital escalations, providing clear customer-facing responses.
• Own product health reporting and drive enhancements toward a five-star user experience.
• Proactively seek process efficiencies to maximize team effectiveness.
• Act as a product expert across cross-functional teams, addressing concerns and providing guidance.
• Regularly present updates, insights, and strategic recommendations to senior leadership.

Skills

Analytical thinking

Root-cause analysis

Cross-functional collaboration

Communication skills

Problem solving

Education

Bachelor’s degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field

2+ years of relevant experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

SharePoint

Job description

SharkNinja, a global product design and technology company based in Needham, MA, seeks a detail-oriented individual to join the New Product Quality Team. You will leverage data and consumer insights to drive improvements across product and process quality, working with Engineering, Customer Experience, Marketing, Supply Chain, and Leadership.

You will help ensure products meet and exceed consumer expectations pre- and post-launch, with strong collaboration across functions and clear