APAC Product Quality Engineer — Shape the 5-Star Experience

SharkNinja, Inc.; Needham (MA); On-site; USD 59,000 - 111,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Employee stock purchase program

Wellness programs

Product discounts

Job summary

SharkNinja, Inc. in Needham, MA is seeking a detail-oriented, passionate individual to join our New Product Quality Team.

You will drive continuous improvement across product and process quality, working with Engineering, Customer Experience, Marketing, and Supply Chain to ensure products meet consumer expectations pre- and post-launch. You will analyze complaints, coordinate corrective actions, and lead data-driven quality initiatives to deliver a five-star user experience.

Qualifications

• Bachelor's degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field.
• 2+ years of relevant experience in consumer goods or fast-paced product environments.
• Strong analytical, problem-solving, and root-cause analysis skills.
• Excellent written and verbal communication, report writing, and presentations.
• Demonstrated ability to drive change and lead cross-functional initiatives.
• Deep understanding of product development lifecycles, CAPA, and design control.

Responsibilities

• Analyze customer complaints and field failures to identify root causes and lead corrective actions.
• Act as the voice of the customer, coordinating and tracking actions and reporting.
• Drive continuous improvement by reducing non-conformances and defining success metrics.
• Collaborate with suppliers on 8D responses and corrective actions.
• Participate in DFMEA and safety reviews to meet quality requirements.
• Monitor consumer experience to identify performance trends and detractors.
• Partner with Customer Excellence to track sentiment and product reception.
• Lead cross-functional issue tracker meetings and ensure accountability.

Skills

Analytical skills

Problem-solving

Root-cause analysis

Communication

Collaboration

Project management

Microsoft Office

SharePoint

Travel flexibility

Education

Bachelor’s degree in Mechanical Engineering, Quality, Product Development, Human Factors Engineering, or a related field

Tools

Microsoft Office

SharePoint

Job description

SharkNinja, Inc. in Needham, MA is seeking a detail-oriented, passionate individual to join our New Product Quality Team.

You will drive continuous improvement across product and process quality, working with Engineering, Customer Experience, Marketing, and Supply Chain to ensure products meet consumer expectations pre- and post-launch. You will analyze complaints, coordinate corrective actions, and lead data-driven quality initiatives to deliver a five-star user experience.