APAC SMB Account Management Lead

Block; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

Remote work options

Flexible time off

Retirement savings plans

Job summary

Block is hiring for a Senior Account Manager role focused on managing a portfolio of SMB/Mid-Market merchants in APAC. You will lead a high-performing team of 8-10 Account Managers, driving revenue expansion, software adoption and churn reduction, while collaborating with Product, Operations and Sales to ensure top-tier customer experiences.

You will help accelerate growth through coaching, structured performance reviews, and rigorous pipeline management, reporting to the Head of Account

Qualifications

• 8+ years of experience in Account Management, Sales, Business Development, or Marketing.
• 3-5 years of direct people management experience in a quota-carrying or performance-driven environment.
• A track record of consistently exceeding revenue and retention goals.
• Experience working with SMB or Mid-Market businesses.
• Strong coaching skills with demonstrated ability to improve performance across a team.
• Experience working cross-functionally to resolve issues and improve processes.
• Excellent written and verbal communication skills.

Responsibilities

• Build and develop a high-performing team of 8-10 Account Managers with focus on growth and retention.
• Drive outcomes by owning upsell, retention, and customer satisfaction through pipeline management and coaching.
• Establish clear performance expectations through 1:1s, deal reviews, and team cadences.
• Partner cross-functionally to surface merchant insights and resolve escalations.
• Support leadership in executing team OKRs and implementing program improvements.
• Level up the team by sharing enablement opportunities and best practices.
• Serve as a senior escalation point for complex merchant situations.
• Travel approximately once per quarter for team events or customer meetings.

Skills

Leadership

Coaching

Cross-functional collaboration

Communication

Job description

Block is hiring for a Senior Account Manager role focused on managing a portfolio of SMB/Mid-Market merchants in APAC. You will lead a high-performing team of 8-10 Account Managers, driving revenue expansion, software adoption and churn reduction, while collaborating with Product, Operations and Sales to ensure top-tier customer experiences.

You will help accelerate growth through coaching, structured performance reviews, and rigorous pipeline management, reporting to the Head of Account