Manager, Customer Success

Pax8, Inc.; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

401(k) with Company Match

Medical, Dental & Vision Coverage

Employee Assistance Program (EAP)

Employer-Paid Life, AD&D, Short-Term &

Long-Term Disability Insurance

Flexible Open PTO

Paid Sick Leave

Paid Parental Leave

RTD EcoPass (Colorado-based employees)

Job summary

Pax8 is seeking a Manager of Customer Success in the United States to lead a team of Partner Success Managers, driving proactive engagement, retention, and growth for our partner ecosystem.

You will coach, set metrics, manage escalations, and align with Sales, Support, and Product to optimize outcomes. This high-growth role emphasizes learning, transparency, and continuous improvement in a dynamic cloud marketplace.

Qualifications

• Experience leading customer success or partner success teams.
• Proven ability to improve retention, engagement, and outcomes.
• Experience with SaaS, cloud, or marketplace partner programs.

Responsibilities

• Lead and coach a team of Partner Success Managers to deliver exceptional partner outcomes.
• Identify risks and opportunities via health metrics and performance data; drive retention.
• Drive adoption and growth through scalable CS programs and cross-functional collaboration.
• Improve processes with Sales, Support, and Product to optimize outcomes.

Skills

Leadership

Customer Success

Partner Success

Post-Sales Relationships

SaaS

Analytics

Tools

CRM systems

Reporting tools

Data analytics tools

Job description

Pax8 is hiring a **Manager of Customer Success** in the United States to lead and elevate high-performing teams that help partners thrive through proactive engagement, retention strategies, and growth-focused customer experiences.## Lead a Team That Helps Partners SucceedThis is an opportunity to shape the future of customer success at one of the world's fastest-growing cloud marketplaces. You'll empower a team of talented Partner Success Managers, helping them deliver meaningful outcomes for our partners while driving operational excellence across the business.As technology, automation, and AI continue to transform how businesses operate, you'll play a critical role in ensuring our partners realize value, adopt new solutions, and grow confidently. You'll join a company where innovation is embraced, learning is constant, and your leadership will directly influence both team performance and partner success.## Our CultureAt Pax8, culture isn't a slogan, it's how we work. We believe in putting people first, leading with curiosity, collaborating across boundaries, and continuously learning. As a global cloud marketplace serving thousands of partners worldwide, we're building the future of managed services through technology, innovation, and human connection.Learn more about our story, culture, and mission through our Pax8 About page and US Newsroom.## What You'll Be Doing### Inspire, Coach & Develop a High-Performing Team* Lead, mentor, and support a team of Partner Success Managers, creating an environment where people can do their best work.* Set clear expectations, measurable goals, and development plans that drive both performance and growth.* Provide continuous coaching and candid feedback that helps team members build confidence, capability, and career momentum.* Help your team navigate change while maintaining focus, trust, and accountability.### Strengthen Partner Relationships* Guide your team in delivering exceptional experiences that improve partner satisfaction and long-term loyalty.* Identify risks and opportunities through customer health insights and performance data.* Take ownership of complex partner situations and escalations, partnering across the business to achieve successful outcomes.* Champion proactive engagement strategies that improve retention and overall portfolio health.### Drive Partner Adoption & Growth* Ensure consistent execution of customer success programs that increase adoption, engagement, and business value.* Enable your team to identify growth opportunities and support partners throughout their journey.* Establish scalable approaches that create repeatable success across a diverse partner portfolio.* Translate strategic goals into practical actions that generate measurable results.### Improve Operations & Outcomes* Lead initiatives that enhance productivity, effectiveness, and partner experience.* Evaluate existing processes and recommend improvements that benefit multiple teams and functions.* Work closely with Sales, Support, Product, and other stakeholders to optimize outcomes.* Use data, insights, and continuous improvement methodologies to elevate team performance.## The Impact You'll MakeSuccess in this role goes well beyond managing a team. You'll help shape how Pax8 supports and grows its partner community. Your leadership will influence partner retention, customer satisfaction, operational effectiveness, and the development of future customer success talent across the organization.By enabling your team to perform at their highest level, you'll create meaningful outcomes for partners while contributing directly to Pax8's continued growth and innovation.## What We're Looking ForYou'll be a great fit if you bring:* Substantial experience in Customer Success, Partner Success, post-sales relationship management, or related environments.* Demonstrated success leading and developing high-performing professional teams.* Proven ability to improve retention, engagement, adoption, and customer outcomes.* Experience working in SaaS, cloud technology, channel, marketplace, or partner-focused businesses.* A thoughtful and analytical approach to solving complex business challenges.* Confidence interpreting customer health metrics, performance data, and operational insights.* The ability to influence stakeholders across multiple functions and levels of the organization.* Experience building processes, improving operations, and driving organizational change.* A leadership style rooted in transparency, trust, accountability, and continuous learning.* Familiarity with customer success platforms, CRM systems, reporting tools, and modern technologies.You'll thrive here if you naturally embody:* Compassionate Candor* Seek to Understand* We Before Me* Do What You Say* Light Up Learning* Driven by Passion## Trust & HiringAt Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process.## Inclusivity MattersWe encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States.## Compensation & Benefits**Compensation: $100,000 - $130,000**At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:* 401(k) with Company Match* Medical, Dental & Vision Coverage* Employee Assistance Program (EAP)* Employer-Paid Life, AD&D, Short-Term Disability & Long-Term Disability Insurance* Flexible Open PTO* Paid Sick Leave* Paid Parental Leave* RTD EcoPass (eligible Colorado-based employees)## Growth & DevelopmentThere's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, \"born in the cloud\" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level.## About Pax8Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.## Background ChecksAs part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records.## Equal OpportunitiesPax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: https://www.pax8.com/en-us/terms/job-applicant-privacy-notice/**Application Closing Date: October 30, 2026**