APAC Head of Customer Success: Scale & Strategy

Anthropic Limited; San Francisco (CA); Hybrid; AUD 220,000 - 300,000; Full time

Job summary

Anthropic is seeking a Head of Customer Success, APAC to build and lead a regional CS function across Asia Pacific, including India, Japan, Korea, ASEAN, and ANZ. You will hire and develop a multi-market team of managers and CSMs, partnering with global teams to align on strategy while tailoring it for local market dynamics.

The role requires steering customer health, retention, expansion and satisfaction, while shaping scalable processes and playbooks across time zones, to deliver enterprise

Qualifications

• 15+ years in management consulting, technology consulting, or customer-facing advisory roles.
• Experience building and leading multi-market Customer Success or Technical Success orgs, incl. managers.

Responsibilities

• Build and lead a multi-layered CS organisation across APAC.
• Define and execute APAC CS strategy in partnership with global CS leadership.
• Own CS outcomes: health, retention, expansion, satisfaction across APAC.

Skills

Leadership

Multi-market CS

CS strategy

People development

Executive presence

Cross-functional partnership

Global/localisation

APAC market knowledge

Education

Bachelor's degree

Job description

Anthropic is seeking a Head of Customer Success, APAC to build and lead a regional CS function across Asia Pacific, including India, Japan, Korea, ASEAN, and ANZ. You will hire and develop a multi-market team of managers and CSMs, partnering with global teams to align on strategy while tailoring it for local market dynamics.

The role requires steering customer health, retention, expansion and satisfaction, while shaping scalable processes and playbooks across time zones, to deliver enterprise