Founding APAC Customer Success Manager — Enterprise Growth

Ashby; EE. UU.; A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Unlimited PTO

Paid family leave

Equipment budget

Descripción de la vacante

Ashby is expanding its Customer Success team and is looking for an experienced CSM to lead strategic accounts in APAC. You will own a defined book of upmarket customers, guide adoption, and build durable executive relationships across Sales, Product, Support, and Services.

You will thrive in a remote-first setting, manage a diverse portfolio, and travel as needed to engage strategic customers in the APAC region. This is a founding role for APAC with significant impact on regional growth.

Formación

• 5+ years of Customer Success experience in B2B SaaS focused on Enterprise or Strategic customers.
• Experience owning a strategic book of customers and managing multi-threaded senior stakeholder relationships.
• Comfort working in a remote-first environment and collaborating across cross-functional teams.
• Ability to tailor configuration and training to customers' hiring challenges and drive adoption.

Responsabilidades

• Own a defined book of upmarket APAC customers (≈20 accounts) and drive adoption and value realization.
• Monitor customer health, risk, and long-term outcomes across the lifecycle.
• Partner with Sales, Product, Support, Services, and Operations to deliver cohesive outcomes.
• Willingness to travel up to 10% for strategic APAC engagements.

Conocimientos

Enterprise SaaS CS

Account ownership

Customer health

Stakeholder mgmt

Travel readiness

Descripción del empleo

Ashby is expanding its Customer Success team and is looking for an experienced CSM to lead strategic accounts in APAC. You will own a defined book of upmarket customers, guide adoption, and build durable executive relationships across Sales, Product, Support, and Services.

You will thrive in a remote-first setting, manage a diverse portfolio, and travel as needed to engage strategic customers in the APAC region. This is a founding role for APAC with significant impact on regional growth.