Remote Customer Success Team Manager – Growth & Strategy

Coinscapture; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Distributed, remote-friendly culture

Learning budget USD 2,000 per year

Annual compensation reviews

Travel opportunities for team events

Maternity and paternity leave

Employee Assistance Programme

Twice-yearly in-person team sprints

Travel Priority Pass

Job summary

Canonical is hiring a Customer Success - Team Manager to lead regional CS teams across APAC and AMER in a remote-first setup. You will mentor, coach, and coach engineers and account managers to drive customer success and revenue retention.

You will identify trends, guide process improvements, and partner with Global Head of Customer Success to scale performance. You will balance strategic planning with hands-on management, enabling cross-functional collaboration across Sales, Marketing, Product,

Qualifications

• Excellent academic results at school and university.
• Bachelor’s or equivalent degree in Business, Communication or STEM subject.
• Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries.
• Track record of delivering exceptional Customer Success results.
• Commitment to continuous learning and improvement — curious, flexible, scientific.
• Creative problem-solving and cross-team collaboration.
• Experience growing and developing a CSM team.
• Hands-on approach to using data to drive team activities and continuous improvement.
• Willingness to travel up to 4 times a year for internal events.

Responsibilities

• Strategic planning and analysis: prepare communications, team meetings, and management updates; set teams up for success. Regularly review KPIs; develop strategies to improve engagement, retention, and upsell opportunities.
• Customer interactions and support: resolve escalated issues with expertise; ensure timely resolution.
• Team management: mentor and develop team members; conduct performance reviews; recognize excellence and set growth goals.
• Cross-functional collaboration: work with Sales, Marketing, Product, and Support to align on customer needs.
• Documentation and reporting: create content with team and manager; ensure changes are well documented.

Skills

Leadership

Data-driven

Cross-functional collaboration

Communication

Education

Bachelor's or equivalent in Business, Communication or STEM

Job description

Canonical is hiring a Customer Success - Team Manager to lead regional CS teams across APAC and AMER in a remote-first setup. You will mentor, coach, and coach engineers and account managers to drive customer success and revenue retention.

You will identify trends, guide process improvements, and partner with Global Head of Customer Success to scale performance. You will balance strategic planning with hands-on management, enabling cross-functional collaboration across Sales, Marketing, Product,