APAC Enterprise Customer Success Leader

Starlink; Redmond (WA); Presencial; USD 120 000 - 180 000; Tempo integral

Resumo da oferta

SpaceX in Redmond, WA, seeks a Manager, Starlink Customer Success (APAC & Oceania). You will lead a distributed team of Customer Success Managers, Leads, and Specialists, driving revenue growth and renewals for enterprise resellers across Asia-Pacific, Australia, New Zealand, and Pacific Islands.

As a hands-on, player-coach leader, you will set priorities, coach the team, and engage key customers, coordinating with Sales, Finance, Tax, Engineering, and Operations to overcome billing, regulatory,

Qualificações

• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion
• 2+ years of direct people management
• Experience managing enterprise customers across multiple countries or markets

Responsabilidades

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets
• Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue
• Work through billing, payment, regulatory, capacity, logistics, product availability, and activation issues when they are blocking growth
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
• Align closely with regional Sales and Channel Sales teams so resellers receive a clear and consistent message across markets
• Identify problems that repeat across countries and work with the right teams to solve them at scale
• Build strong coverage and operating discipline across a team working with customers in widely separated time zones
• Stay close enough to the work to know when to coach, when to step in, and when to let the team run independently

Conhecimentos

Customer Success

Account management

Sales

Leadership

Revenue growth

Formação académica

Bachelor’s degree

Descrição da oferta de emprego

SpaceX in Redmond, WA, seeks a Manager, Starlink Customer Success (APAC & Oceania). You will lead a distributed team of Customer Success Managers, Leads, and Specialists, driving revenue growth and renewals for enterprise resellers across Asia-Pacific, Australia, New Zealand, and Pacific Islands.

As a hands-on, player-coach leader, you will set priorities, coach the team, and engage key customers, coordinating with Sales, Finance, Tax, Engineering, and Operations to overcome billing, regulatory,