Starlink Customer Success Lead – Americas

Spacex; Hawthorne (CA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

SpaceX in Hawthorne, CA is seeking a Manager for Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will manage Customer Success Managers, Leads, and Specialists and drive revenue growth while maintaining strong commercial relationships.

Your player-coach role requires strategic thinking, team development, and close collaboration with Sales, Finance, and Operations to move opportunities forward.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing a book of existing customers, with direct revenue responsibility.
• 2+ years of direct people management.
• Experience managing enterprise customers across multiple markets or countries.

Responsibilities

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
• Grow revenue across an existing book of enterprise resellers.
• Identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
• Build hardware and service forecasts for leadership with visibility on closings and risks.
• Develop a view of performance and growth opportunities across the United States, Canada, and Latin America while accounting for market differences.
• Work through billing, tax, payment, capacity, logistics, and activation issues when blocking revenue.
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move opportunities forward.
• Align with regional Sales and Channel Sales teams for a consistent growth message.
• Identify recurring issues and resolve them at scale.
• Stay close to the work to know when to coach or step in.

Skills

Customer success

Account management

Sales

Education

Bachelor’s degree or equivalent

Job description

SpaceX in Hawthorne, CA is seeking a Manager for Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will manage Customer Success Managers, Leads, and Specialists and drive revenue growth while maintaining strong commercial relationships.

Your player-coach role requires strategic thinking, team development, and close collaboration with Sales, Finance, and Operations to move opportunities forward.