Head of Customer Success, Starlink APAC & Oceania

Spacex; Redmond (WA); On-site; USD 150,000 - 230,000; Full time

Job summary

SpaceX is seeking an experienced Manager, Starlink Customer Success for Asia-Pacific & Oceania. You will lead a geographically distributed team of Customer Success Managers, Leads, and Specialists, focused on growing revenue from enterprise resellers and expanding Starlink usage across hardware, service, data, and products.

You will partner with Sales, Finance, Tax, Engineering, and Operations to move opportunities forward, navigate regional challenges, and ensure consistent messaging across

Qualifications

• Experience leading Customer Success teams across multiple markets.
• Proven ability to grow revenue with existing customers.
• Strong cross-functional collaboration with Sales, Finance, Ops.

Responsibilities

• Lead, hire, and develop a team of CSMs, Leads, and Specialists across APAC & Oceania.
• Grow revenue across an existing book of enterprise resellers.
• Identify and close opportunities to expand customer use of Starlink across hardware, service, data, and products.
• Build forecasts with a clear view of opportunities and risks across markets.
• Develop a view of demand growth and what is needed to convert it into revenue.
• Resolve billing, payment, regulatory, capacity, logistics, product availability, and activation issues.
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics.
• Align with regional Sales to ensure a consistent message across markets.

Skills

Leadership

Team management

Customer Success

Revenue growth

Cross-functional collaboration

Forecasting

Job description

SpaceX is seeking an experienced Manager, Starlink Customer Success for Asia-Pacific & Oceania. You will lead a geographically distributed team of Customer Success Managers, Leads, and Specialists, focused on growing revenue from enterprise resellers and expanding Starlink usage across hardware, service, data, and products.

You will partner with Sales, Finance, Tax, Engineering, and Operations to move opportunities forward, navigate regional challenges, and ensure consistent messaging across