Starlink Customer Success Lead - Americas

Frontdoor Defense; Redmond (WA); Presencial; USD 130.000 - 190.000; Jornada completa

Descripción de la vacante

SpaceX in Redmond, Washington is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will coach managers and specialists, drive revenue, and ensure a consistent commercial strategy across markets and currencies.

You will partner with Sales, Finance, Tax, Engineering, Operations, and Logistics to advance opportunities, resolve escalations, and grow the existing book while maintaining strong customer

Formación

• Bachelor's degree or equivalent professional experience.
• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion.
• 2+ years of direct people management.
• Experience managing enterprise customers across multiple markets or countries.

Responsabilidades

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas.
• Grow revenue across an existing book of enterprise resellers.
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products.
• Build hardware and service forecasts with a clear view of what will close, what may slip, and why.
• Develop a view of performance and growth opportunities across the United States, Canada, and Latin America while accounting for market differences.
• Address billing, tax, payment, capacity, logistics, and activation issues when they block revenue.
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move opportunities forward.
• Align with regional Sales and Channel Sales teams for consistent Starlink growth priorities.
• Identify recurring issues slowing growth and work with teams to resolve them at scale.
• Stay engaged to coach, step in when needed, and let the team run independently.

Conocimientos

Customer success

Account management

Sales

Leadership

Cross-functional collaboration

Spanish language

Financial acumen

Educación

Bachelor's degree or equivalent

Descripción del empleo

SpaceX in Redmond, Washington is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will coach managers and specialists, drive revenue, and ensure a consistent commercial strategy across markets and currencies.

You will partner with Sales, Finance, Tax, Engineering, Operations, and Logistics to advance opportunities, resolve escalations, and grow the existing book while maintaining strong customer