APAC & Oceania Customer Success Manager

SpaceX; Texas; Vor Ort; USD 150.000 - 230.000; Vollzeit

Zusammenfassung

SpaceX is seeking a Manager, Starlink Customer Success for Asia-Pacific & Oceania to lead a distributed team serving enterprise resellers across Australia, New Zealand, and the Pacific Islands. You will coach customer success managers, drive revenue growth, and navigate regulatory, billing, and logistics challenges to turn opportunities into measurable outcomes across multiple markets.

You will set priorities, stay close to key customers, and balance growth with operational excellence in a

Qualifikationen

• Bachelor's degree or equivalent professional experience.
• 6+ years in customer success, account management, sales, or another commercial role for a technical product.
• 3+ years owning and growing a book of existing customers, with direct responsibility for revenue, retention, or expansion.
• 2+ years of direct people management.
• Experience managing enterprise customers across multiple countries or markets.

Aufgaben

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across Asia-Pacific and Oceania
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, with a clear view of opportunities and risks across markets
• Develop a clear view of where demand is growing across the region and what is required to turn that demand into revenue

Kenntnisse

Leadership

Communication

Revenue growth

Cross-cultural collaboration

Financial understanding

Strategic account management

Ausbildung

Bachelor's degree

Jobbeschreibung

SpaceX is seeking a Manager, Starlink Customer Success for Asia-Pacific & Oceania to lead a distributed team serving enterprise resellers across Australia, New Zealand, and the Pacific Islands. You will coach customer success managers, drive revenue growth, and navigate regulatory, billing, and logistics challenges to turn opportunities into measurable outcomes across multiple markets.

You will set priorities, stay close to key customers, and balance growth with operational excellence in a