APAC Customer Success Manager - HR SaaS Growth

Multiplier Technologies Private Limited; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Multiplier Technologies Private Limited seeks a Customer Success Manager for APAC to build trusted relationships with named accounts and ensure they achieve talent and business objectives through Multiplier.

You will work with Sales, Product, Operations, and Engineering to deliver exceptional customer experience, drive growth, and contribute to the product roadmap. A growth mindset and ability to adapt in a fast-growth environment are essential.

Qualifications

• 4–10 years in customer-facing roles within B2B SaaS or HR to understand industry complexities and drive success.
• 2–3 years in a customer success/account management role to identify opportunities and drive growth.
• History of overachieving targets in the last 2 of 3 years; proven success in customer satisfaction and growth.
• People-first, growth mindset with ability to adapt in a fast-growth business.
• Ability to work independently, problem-solve, and collaborate with cross-functional teams.
• Experience in value-based sales and disciplined account planning, forecasting, and quota attainment.
• Experience in building and nurturing customer relationships to meet business goals.
• Excellent written and verbal communication skills for clear cross-functional communication.
• Based in India.

Responsibilities

• Build trusted relationships with named APAC accounts through consultative solutioning to meet talent and business objectives.
• Partner with Sales, Product, Operations, and Engineering to deliver outstanding customer experience and drive growth.
• Be the voice of customers to the Product team, relay feedback, and influence the product roadmap.
• Drive customer satisfaction and retention while contributing to roadmap development.
• Be customer-obsessed, communicating effectively with stakeholders and managing multiple accounts.
• Stay organized and detail-oriented, prioritizing and performing under pressure in a high-growth environment.

Skills

Customer-facing

B2B SaaS

Account management

Upsell / Cross-sell

Value-based selling

Forecasting & planning

Remote collaboration

Effective communication

Job description

Multiplier Technologies Private Limited seeks a Customer Success Manager for APAC to build trusted relationships with named accounts and ensure they achieve talent and business objectives through Multiplier.

You will work with Sales, Product, Operations, and Engineering to deliver exceptional customer experience, drive growth, and contribute to the product roadmap. A growth mindset and ability to adapt in a fast-growth environment are essential.