APAC Customer Success Engineer – AI‑Driven Adoption

Deepgram; San Francisco (CA); A distancia; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid time off

Learning & development support

Stipends for productivity

Descripción de la vacante

Deepgram is seeking a Customer Success Engineer to drive outcomes for enterprise customers by combining technical API expertise with business outcomes. You will own onboarding, enablement, and expansion while partnering with Sales for growth.

You’ll lead live demos, advise on architecture, and guide customers in integrating AI-driven solutions into their workflows, thriving in a fast-paced, remote-friendly environment.

Formación

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus).
• Hands-on experience running product demos, POCs, or technical workshops with enterprise customers.
• Strong technical aptitude: able to discuss APIs and developer workflows with engineers and architects.
• Experience engaging across technical teams and executive buyers (CIO/CTO level).
• Ownership mindset with a track record of driving outcomes and revenue impact.
• Excellent interpersonal, communication, and collaboration skills across diverse stakeholders.

Responsabilidades

• Act as a technical expert and strategic advisor to enterprise customers, aligning business goals with technical solutions.
• Build and sustain relationships across developers, program managers, and executives.
• Conduct on-site visits to drive adoption and integrate Deepgram into customer workflows; travel may be required.
• Own the full customer lifecycle from onboarding to expansion.
• Explain and demonstrate APIs and AI capabilities to drive adoption and value.
• Identify expansion opportunities and partner with Sales for cross-sell and upsell.
• Develop structured customer success plans aligned with product capabilities.
• Lead executive business reviews and joint planning with customers.

Conocimientos

7-10+ years TAC/SE/CS

Product demos / POCs

APIs & developer workflows

Stakeholder management

Ownership & accountability

Executive engagement

Technical relationship building

Herramientas

Solutions Engineering

Automation scripting

Descripción del empleo

Deepgram is seeking a Customer Success Engineer to drive outcomes for enterprise customers by combining technical API expertise with business outcomes. You will own onboarding, enablement, and expansion while partnering with Sales for growth.

You’ll lead live demos, advise on architecture, and guide customers in integrating AI-driven solutions into their workflows, thriving in a fast-paced, remote-friendly environment.