APAC Customer Enablement Specialist — Onboarding & Growth

Constant Contact; Brisbane (CA); Hybrid; USD 49,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Generous PTO

Benefits package

Job summary

Constant Contact in Brisbane, Australia, is hiring a Customer Enablement Specialist to drive activation, onboarding, and retention for our APAC customers. The role blends technical support with proactive onboarding, serving a diverse client base from SMBs to regulated entities.

You’ll be measured on CSAT, retention, and growth metrics, working in a hybrid setup based in our Brisbane office and supporting the APAC region. The package includes a competitive AUD salary and benefits.

Qualifications

• 2+ years of experience in a technical support or customer success role within a SaaS or software environment.
• Able to handle a hybrid workload with both proactive onboarding and reactive support.
• Strong ability to explain complex concepts to non-technical users and identify growth opportunities.
• Curiosity to master multiple software platforms and stay ahead of MarTech trends.
• Problem-solving mindset focused on root causes and long-term solutions.
• Deep commitment to driving retention and customer value.

Responsibilities

• Lead high-touch onboarding sessions and platform walkthroughs to drive activation.
• Guide customers on initial journey stages with strategic advice on using digital marketing tools.
• Navigate compliance and security requirements for regulated industries.
• Resolve complex inquiries across phone, chat, and email with high first-contact resolution.
• Document bugs and feature requests for Product/Engineering teams.
• Troubleshoot UI/UX and workflow issues in a multi-platform environment.

Skills

2+ years SaaS support

Hybrid role

Communicator

Curious

Problem solver

Customer-first

Job description

Constant Contact in Brisbane, Australia, is hiring a Customer Enablement Specialist to drive activation, onboarding, and retention for our APAC customers. The role blends technical support with proactive onboarding, serving a diverse client base from SMBs to regulated entities.

You’ll be measured on CSAT, retention, and growth metrics, working in a hybrid setup based in our Brisbane office and supporting the APAC region. The package includes a competitive AUD salary and benefits.