AP - Customer Success Manager (Multiplier experience)

D2B; United States; Remote; USD 8,900 - 12,000; Full time

Benefits offered by this job

Remote work Philippines

Competitive salary

Paid holidays aligned with AU calendar

Training & growth opportunities

Supportive Australian team

Job summary

D2B is hiring a Customer Success Manager for a 100% remote role supporting Australian clients. The role emphasizes building long-term relationships, driving engagement, and ensuring customers derive value from our products and services.

Ideal candidates are highly customer-focused, proactive, and organized, with strong communication skills to coordinate with internal teams. Remote work is based in the Philippines with Australian business hours.

Qualifications

• 3+ years in Customer Success, Client Success, account management or similar role.
• Hands-on experience with Multiplier.
• Proven ability to manage relationships and retain customers.
• Experience with onboarding, retention and renewals.
• Excellent written and verbal communication.
• Strong problem-solving and stakeholder management.
• Highly organized with attention to detail.
• Comfortable using CRM and customer management platforms.
• Ability to work independently in a remote setting.
• Willing to work Australian business hours.

Responsibilities

• Maintain strong relationships with customers throughout their journey.
• Lead onboarding and ensure smooth transition to ongoing support.
• Serve as main contact for assigned customers.
• Monitor engagement, satisfaction, and account health.
• Identify and address customer concerns to prevent churn.
• Handle queries, issues, and escalations professionally.
• Conduct regular check-ins and follow-ups with customers.
• Support retention and renewals.
• Identify opportunities to improve experience and adoption.
• Collaborate with Sales, Support, Product, and Operations to resolve issues.
• Maintain accurate CRM records and activities.
• Track and report customer success metrics and feedback.

Skills

Customer relationships

Account management

Communication skills

Problem solving

Organizational skills

CRM usage

Tools

Multiplier

Monday.com CRM

Job description

We are looking for an experienced Customer Success Manager to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.

This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.

Position: Customer Success Manager

Salary: PHP 50,000 - PHP 70,000/month (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours & Conditions: Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

Holidays: TBD

Responsibilities:

• Manage and maintain strong relationships with customers throughout their journey
• Lead customer onboarding and ensure a smooth transition from implementation to ongoing support
• Act as the main point of contact for assigned customers
• Monitor customer engagement, satisfaction, and overall account health
• Proactively identify and address customer concerns, risks, and potential churn
• Handle customer queries, issues, and escalations in a professional and timely manner
• Conduct regular customer check-ins and follow-ups
• Support customer retention and renewals
• Identify opportunities to improve customer experience and product adoption
• Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
• Maintain accurate customer records, notes, and activities within CRM systems
• Track and report on customer success metrics and account performance
• Gather customer feedback and communicate relevant insights to internal teams

Requirements

• 3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role
• Hands-on experience with Multiplier
• Strong experience managing customer relationships and accounts
• Proven experience with customer onboarding, retention, and renewals
• Excellent written and verbal communication skills
• Strong problem-solving and stakeholder management skills
• Highly organized with strong attention to detail
• Comfortable working with CRM and customer management platforms
• Ability to work independently in a remote environment
• Willingness to work Australian business hours

Nice to have

• Experience with Monday.com CRM and reporting platforms
• Experience supporting Australian customers or businesses
• Experience managing multiple customer accounts
• Experience handling customer escalations and at-risk accounts

Competitive salary based on experience and skill set

100% remote role — work from home anywhere in the Philippines

Paid local holidays aligned with the Australian business calendar

Opportunities for training and professional growth

Work directly with a supportive Australian team — no agency middleman

Long-term engagement with a stable and growing business

Meet the team

D2B

D2B is a professional services firm that provides operations, administrative, and business support across multiple sectors including financial services, real estate, and digital marketing. The company serves Australian and New Zealand clients while maintaining a distributed workforce based in the Philippines. D2B specializes in back-office operations including SMSF administration, superannuation fund management, conveyancing paralegal support, and digital marketing management. The company operates across Australian business hours and handles sensitive financial and legal client information with a focus on compliance, accuracy, and process-driven operations.