APAC Onboarding & Growth Lead

Payoneer Inc.; United States; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Payoneer Inc. is seeking an Onboarding Manager for the GTM organization, based out of our Manila office with a 1-year contract and hybrid work setup in Seoul.

Be the voice of the customer, shape onboarding strategy, and drive growth across marketplaces and regional teams. You’ll support new SMB customers through the onboarding journey, manage KYC approvals, and coordinate with cross-functional teams to ensure a seamless experience for ecommerce partners like Amazon, Shopee, and eBay, while using

Qualifications

• Bachelor’s degree holder.
• 5+ years of B2B SMB sales/service experience is a huge advantage.
• Fluency in English.
• Good sales acumen; ability to multi-task and meet deadlines.

Responsibilities

• Support new SMB customers on their Payoneer onboarding journey using CRM tools (Salesforce, Salesloft, Marketo).
• Drive KYC approvals and provide multi-channel support (phone, email, WhatsApp, messenger).
• Negotiate to draft win-win deals with target customers and engage cross-functional teams.
• Collaborate with regional sales and central functions to drive new business growth.
• Coordinate onboarding with marketplaces (Amazon, Shopee, eBay) for seamless experiences.
• Analyze customer trends and lead scalable outreach tests; voice of the customer.

Skills

Sales acumen

Multitasking

Communication skills

Team player

Growth mindset

Self-motivated

English fluency

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Payoneer Inc. is seeking an Onboarding Manager for the GTM organization, based out of our Manila office with a 1-year contract and hybrid work setup in Seoul.

Be the voice of the customer, shape onboarding strategy, and drive growth across marketplaces and regional teams. You’ll support new SMB customers through the onboarding journey, manage KYC approvals, and coordinate with cross-functional teams to ensure a seamless experience for ecommerce partners like Amazon, Shopee, and eBay, while using