AP Operations Supervisor

Apogee Enterprises, Inc.; Minneapolis (MN); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Wellness Program

Job summary

Apogee Enterprises, Inc. in Bloomington, MN is seeking an Accounts Payable Operations Supervisor to oversee daily AP activities, including management of the outsourced provider and GRNI oversight. The role ensures operational performance, SLAs, and internal controls are met, in collaboration with the Sr.

AP Shared Services Manager. The successful candidate will analyze performance, drive continuous improvement, and support month‑end close and reporting requirements across the organization.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration or related field or equivalent combination of education and experience.
• 5+ years of progressive experience in Accounts Payable or Procure-to-Pay environments.
• Experience overseeing outsourced operations or BPO relationships.
• Experience monitoring KPIs, SLAs and reporting metrics.

Responsibilities

• Be primary day-to-day contact for the AP managed services provider.
• Coordinate communications between internal stakeholders and vendor leadership.
• Monitor vendor performance against SLAs and KPIs; escalate when needed.
• Support GRNI monitoring, reporting and resolution activities.
• Assist with month-end close, accruals and intercompany reporting as required.
• Support process improvements, automation and standardization initiatives.

Skills

Analytical skills

Excel proficiency

Communication skills

Cross-functional collaboration

Process improvement

Education

Bachelor’s degree in Accounting/Finance or related field

Tools

SAP

Epicor

Microsoft Dynamics

Job description

Apogee Services Inc.

Position Summary

The Accounts Payable Operations Supervisor supports the day‑to‑day oversight of operational activities within the Accounts Payable function, including management of a third‑party service provider (BPO) responsible for invoice processing, invoice exception identification and Goods Received Not Invoiced (GRNI) activities. This role serves as a key liaison between Accounts Payable, business stakeholders and the service provider to help ensure operational performance, service level commitments and internal control requirements are met. Working closely with the Sr. AP Shared Services Manager, this position monitors operational performance, supports vendor governance activities, assists with issue resolution, prepares performance reporting and contributes to continuous improvement initiatives. Success in this role requires strong analytical skills, attention to detail and the ability to collaborate effectively across the organization.

Vendor & Operational Management

• Serve as the primary day‑to‑day contact for the Accounts Payable managed services provider.
• Coordinate communications between internal stakeholders and vendor leadership.
• Support operational and governance meetings.
• Monitor vendor performance against established SLAs and KPIs.
• Escalate significant operational concerns to AP leadership.

AP Operations & GRNI Oversight

• Monitor operational performance, including processing volumes, productivity, backlog and cycle times.
• Support GRNI monitoring, reporting and resolution activities.
• Monitor invoice exception trends and coordinate with AP Analysts on recurring issues.
• Identify operational risks and support corrective actions.
• Support oversight of additional Accounts Payable processes and functions as assigned.

Issue Resolution & Performance Management

• Support resolution of invoice processing, GRNI and operational workflow issues.
• Coordinate with AP Analysts, business stakeholders and the service provider to address process issues.
• Escalate recurring or significant issues requiring management intervention.
• Support root‑cause analysis and development of sustainable solutions.

Reporting & Close Support

• Prepare operational reporting, KPI analysis and performance summaries.
• Support vendor performance reviews and governance activities.
• Maintain AP accrual reporting and required intercompany reporting.
• Coordinate with Corporate and Segment Controllers to support month‑end close and reporting requirements.

Continuous Improvement

• Support initiatives to improve AP operational performance and efficiency.
• Participate in implementation of process enhancements, automation and standardization efforts.
• Track improvement actions and monitor results.
• Recommend opportunities to improve service delivery and close‑related activities.

Perform Other Duties As Assigned.

Education & Experience

• Bachelor's degree in Accounting, Finance, Business Administration or a related field, or equivalent combination of education and experience.
• 5+ years of progressive experience in Accounts Payable, Procure-to-Pay (P2P), shared services or related operational finance functions.
• Experience supporting or overseeing outsourced operations, managed services providers or third‑party service delivery relationships.
• Experience monitoring operational performance through KPIs, SLAs and reporting metrics.
• Strong understanding of Accounts Payable operations, procure-to-pay processes, three‑way matching and internal controls.
• Demonstrated analytical, problem‑solving and organizational skills.
• Proficiency with Microsoft Excel and reporting tools.
• Strong verbal and written communication skills with the ability to collaborate across organizational levels.

Preferred Qualifications

• Experience working with Accounts Payable outsourced service providers or BPO environments.
• Experience supporting month‑end close, AP accruals or related accounting processes.
• Experience with ERP systems such as SAP, Epicor, Microsoft Dynamics or similar platforms.
• Experience supporting process improvement, automation or shared services transformation initiatives.

Salary Range

• $70,000 - $85,000

Work Environment

This position is located at our corporate headquarters in Bloomington, Minnesota. Work is “hybrid” and defined by the Sr. AP Shared Services Manager. The core working hours are from 8 am – 5 pm.

Our Benefits

• Competitive Benefits Package for employees and their dependents (Medical, Dental, Vision, Life, Disability)
• Incentive Plans
• 401(k) with employer contribution and match
• Employee Stock Purchase Plan with employer match
• Paid Time Off (Vacation and Sick Time)
• Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Wellness Program
• Training and Career Progression

Apogee and our brands are an Equal Opportunity Employer.