Anthro-Inspired Key Holder: Lead & Elevate Customer Experience

URBN Urban Outfitters, Inc.; Charlotte (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

URBN Urban Outfitters, Inc. seeks a Key Holder to support store leadership in service, selling, and daily operations at our Charlotte location. You will help create a customer-centric environment, mentor teammates, and ensure omni-channel execution.

You will participate in opening/closing procedures, stock management, and visual standards while collaborating with leadership to maintain a high-energy, welcoming store atmosphere for guests.

Qualifications

• Leadership experience in a retail environment.
• Experience being a team player.
• Able to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.
• Anthro brand fan.

Responsibilities

• Collaborates with the leadership team to cultivate an environment of genuine customer connection and drive sales metrics.
• Acts as an elevated team member, supporting problem solving and enhancing each customer’s experience.
• Assists training of the associate team, including new hire onboarding.
• Supports daily operating processes such as opening/closing procedures and maintaining store standards.

Skills

Leadership experience

Team player

Flexible hours

Eagerness to learn

Job description

URBN Urban Outfitters, Inc. seeks a Key Holder to support store leadership in service, selling, and daily operations at our Charlotte location. You will help create a customer-centric environment, mentor teammates, and ensure omni-channel execution.

You will participate in opening/closing procedures, stock management, and visual standards while collaborating with leadership to maintain a high-energy, welcoming store atmosphere for guests.