Answering Service Representative: 2nd Shift

Personnel Resources, Inc.; Dothan (AL); On-site; USD 17,000 - 25,000; Full time

Job summary

Personnel Resources, Inc. is seeking dependable call center agents to deliver excellent customer service by phone, with a friendly, professional demeanor. You will follow company procedures, handle multiple tasks, stay calm under pressure, and work with teammates to meet performance goals in a fast-paced environment.

Availability to work every other weekend is required. Previous call center experience is a plus but not required; strong communication and organizational skills are essential to

Qualifications

• High school diploma or equivalent preferred.
• Call center or customer service experience is a plus but not required.
• Strong communication and listening skills.
• Excellent multitasking and organizational abilities.
• Dependable attendance and punctuality.

Responsibilities

• Provide exceptional customer service over the phone with professionalism and courtesy.
• Maintain a positive attitude and speak with a friendly, welcoming tone.
• Follow company procedures and instructions accurately.
• Handle multiple tasks while working efficiently in a fast-paced environment.
• Work collaboratively with team members to meet performance goals.
• Remain calm and professional while working under pressure.
• Accept constructive feedback and apply it to improve performance.

Skills

Communication skills

Customer service

Listening skills

Multitasking

Punctual attendance

Education

High school diploma or equivalent

Job description

We are seeking dependable, customer-focused individuals to join our Call Center team! If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we'd love to hear from you!

Responsibilities

• Provide exceptional customer service over the phone with professionalism and courtesy.
• Maintain a positive attitude and speak with a friendly, welcoming tone at all times.
• Follow company procedures and instructions accurately.
• Handle multiple tasks while working efficiently in a fast-paced environment.
• Work collaboratively with team members to meet performance goals.
• Remain calm and professional while working under pressure.
• Accept constructive feedback and apply it to improve performance.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or call center experience is a plus but not required.
• Strong communication and listening skills.
• Excellent multitasking and organizational abilities.
• Dependable work history with a commitment to attendance and punctuality.

Pre-Employment Requirements

• Candidates must:Successfully complete Call Center skills testing with passing scores.
• Schedule: Must be available to work every other weekend.

Personnel Resources is an Equal Opportunity Employer. #CL