Customer Service Representative - Mid shift

Always Best Care Senior Services - Treasure Coast; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

Hireology is seeking a Customer Service Representative to respond to inquiries and complaints in a timely, professional manner. The role requires deep product knowledge and effective communication with the team.

Training is provided as needed, with two shift options from 10AM-6:30PM and 11AM-7:30PM. The ideal candidate has a High School diploma, 2+ years in customer service, and experience with case management systems.

Qualifications

• High School Diploma or GED required.
• Strong customer service skills; 2+ years in customer service (scheduling, inbound/outbound calls).
• 2+ years of experience with case management systems.
• Knowledge of medical terminology.

Responsibilities

• Answer inquiries by clarifying information and providing timely, accurate information.
• Resolve problems by clarifying issues and exploring solutions; escalate when needed.
• Fulfill requests by clarifying information and completing transactions.
• Identify opportunities to promote services to both skilled and non-skilled agencies.
• Maintain and enhance organization reputation by taking ownership and adding value.
• Notify supervisor of ongoing problems.
• Perform other related duties as assigned.

Skills

Customer service

Problem solving

Data entry

Verbal & written communication

Education

High School Diploma or GED

Tools

Case management systems

Microsoft Office Suite

Job description

SUMMARY:

The Customer Service Representative is responsible for responding in a timely, professional and courteous manner to customer inquiries and complaints. The customer service representative will provide effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department. The Customer Service Representative will be required to attend training on an as needed basis. The hours for this shift are 10AM-6:30PM and 11AM-7:30PM (2 openings)

Essential Duties/ Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties include the following: Other duties may be assigned

1. Answers inquiries by clarifying desired information; researching, locating, and providing information in a timely and accurate manner

2. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems

3. Fulfills request by clarifying desired information; completing transactions; forwarding request

4. Recognizesopportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies

5. Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments

6. Notify supervisor of ongoing problems

7. Performs other related duties assigned

Required Education/ Experience

• High School Diploma or G.E.D equivalent required

• Strong customer service skills and 2+ years of previous customer service experience (scheduling, taking in-bound calls and making outbound calls)

• 2+ years of experience with case management systems

• Knowledge of medical terminology

• Problem solving skills

• Data Entry Skills

• Excellent Computer skills and proficiency in Microsoft Office Suite

• Excellent verbal and written communication skills

• Able to maintain confidentiality

• Able to work under minimal supervision