Animal Care Supervisor

Petco; Leesburg (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing the lives of pets and their owners. As an Operations Leader in Animal Care, you will play a pivotal role in ensuring the well-being of various animals while driving sales and improving guest experiences. This position offers an exciting opportunity to lead a passionate team, implement best practices, and foster a collaborative environment. With a commitment to safety and excellence, you will help shape the future of the pet care industry while enjoying a supportive workplace that values your contributions.

Qualifications

• 1+ years of management experience required.
• Strong guest service and problem-solving skills.
• Proficiency in communication and organizational skills.

Responsibilities

• Ensure health and well-being of live animals according to standards.
• Lead and coach team to achieve sales and service goals.
• Analyze business trends and implement improvement plans.

Skills

Management

Guest Service

Analytical Skills

Problem-Solving

Communication

Organizational Skills

Education

High School Diploma

Some College Courses

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate 1,500+ pet care centers in the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We're focused on purpose-driven work and strongly believe what's good for pets, people, and our planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives the sales of aquatic pets, reptiles, birds, and small companion animals. The Operations Leader - Animal Care will coach and mentor all Pet Care Center partners in the processes to support and drive the guest experience and animal care. They are responsible for training, developing, supporting operations scheduling, and leading a high-performing team that delivers the department's sales goals, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's business in accordance with Petco standards and safety procedures.

Position Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

1. Utilize business acumen to measure, analyze, and diagnose business trends and to implement business improvement plans effectively.
2. Ensure the health and well-being of live animals by providing the correct care according to Petco standards, policies, and procedures, including completing hourly animal health checks and wellness cards.
3. Adhere to Veterinary Protocols for all sick animals.
4. Process register transactions to create a great experience for each guest.
5. Support guest interactions with proficiency in our selling model.
6. Implement and execute Companion Animal Operations and Aquatics through training and coaching, including Animal Care, Aquatics, and Maintenance, Ordering, Regulatory Compliance, CAPI, HAHC, CAPC, and Vet Care/Relationships.
7. Order live animals efficiently to maximize sales, margin, and inventory. Analyze inventory data and recommend improvements.
8. Maintain operational standards in the department.
9. Complete all animal-related maintenance tasks as per the Maintenance Task List.
10. Maintain high presentation standards in aquatics and companion animal areas.
11. Partner with Merchandising leadership to ensure proper stock levels and report on changes or overrides achieving I.M. grade.
12. Handle and document all Adoption Animals properly.
13. Maintain knowledge of PCC Sales and Margin reports and data.
14. Lead, provide feedback, and coach all PCC partners to deliver quality service and perform their tasks effectively.
15. Ensure proper partner scheduling to meet in-stock goals and guest service levels during peak hours.
16. Apply talent management skills in recruiting, hiring, training, scheduling, coaching, and succession planning.
17. Provide quick, courteous service to guests, sharing product knowledge and suggesting merchandise to meet their needs, using our selling strategy throughout the PCC.

Other Essential Duties

• Model inspiring leadership and maintain a positive business climate that motivates teams in alignment with company goals.
• Promote safety by closely observing and executing Petco policies, procedures, and safety standards.
• Foster a collaborative culture that encourages ideas and opportunities to improve efficiency, guest engagement, satisfaction, and company image.
• Prioritize talent development to ensure a strong bench of capable partners and ongoing leadership opportunities.
• Engage and be present as a positive representative of Petco, leading with high standards and a fun work environment.

Education and Experience

• High school diploma or equivalent required; some college courses preferred.
• At least 1 year of management experience required; 2 or more preferred.
• Must be licensed to operate a motor vehicle.
• Proficiency in communication, organizational, and computer skills (Outlook, Word, Excel, PowerPoint).
• Strong guest service, analysis, problem-solving, and people development skills.

Supervisory Responsibility

• Direct supervision of Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center operations as a Leader on Duty, ensuring safety and proper attendance.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with occasional outdoor tasks. Physical activity including bending, kneeling, lifting (up to 50 pounds), and standing for long periods is required. Some travel may be necessary.

Contacts

This position involves continuous contact with the public, other departments, distribution centers, and external vendors for various operational needs.

Equal Opportunity Employer

Petco is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.