Animal Care Supervisor

Petco; Fort Wayne, Bellevue (IN, WA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations Leader for Animal Care to enhance guest experiences and ensure the welfare of various companion animals. This dynamic role involves coaching a dedicated team, driving sales, and maintaining high operational standards. You will play a crucial part in fostering a positive environment while promoting safety and teamwork. If you are passionate about animal care and possess strong leadership skills, this opportunity offers a rewarding career path in a vibrant and supportive workplace that values your contributions.

Qualifications

• 1+ years of management experience, preferably in retail or animal care.
• Strong communication and organizational skills are essential.

Responsibilities

• Drive sales and ensure the health of live animals.
• Lead and coach a high-performing team to meet operational goals.
• Analyze trends to implement improvement plans.

Skills

Leadership

Guest Service

Communication

Organizational Skills

Education

High School Diploma

Some College

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, believing that what is good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department. They drive sales of aquatic pets, reptiles, birds, and small companion animals. This leader coaches and mentors all Pet Care Center partners to support and enhance the guest experience and animal care. Responsibilities include training, developing, supporting scheduling, and leading a high-performing team to meet sales, gross margin, and animal and merchandise shrink targets. They also assist in managing all aspects of the Pet Care Center's business in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals according to Petco standards, policies, and procedures.
• Adhere to Veterinary Protocols for all sick animals.
• Process transactions to create a positive guest experience.
• Support guest interactions with product knowledge and selling strategies.
• Implement and execute Companion Animal Operations and Aquatics through training and coaching.
• Order live animals efficiently to maximize sales, margin, and inventory; analyze inventory data for improvements.
• Maintain operational standards in the department.
• Ensure animal-related maintenance tasks are completed.
• Achieve high presentation standards in aquatics and companion areas.
• Partner with merchandising to maintain proper stock levels.
• Handle and document all adoption animals properly.
• Manage reports and data related to sales and margins.
• Lead, coach, and provide feedback to all PCC partners for quality service.
• Ensure proper partner scheduling to meet in-stock and service goals during peak hours.
• Apply talent management skills in recruiting, hiring, training, and succession planning.
• Provide quick, courteous service to guests, sharing product knowledge and suggestions.

Additional Responsibilities

• Model inspiring leadership and maintain a positive business climate.
• Promote safety policies and procedures.
• Foster a collaborative culture that encourages ideas and teamwork.
• Prioritize talent development and ensure a strong talent bench.
• Engage and represent Petco's brand and image positively.

Education and Experience

• High school diploma or equivalent; some college preferred.
• At least 1 year of management experience; 2+ preferred.
• Must have a valid driver's license.
• Proficiency in communication, organizational, and computer skills.
• Strong guest service and leadership aptitude.

Supervisory Responsibilities

• Supervise Operations Specialists & Senior Aquatics Specialists.
• Support Pet Care Center operations as Leader on Duty.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, but some physical activity and travel are involved. Safety precautions must be followed to prevent injuries.

Contacts

This position involves contact with guests, partners, vendors, and other departments to coordinate various activities and ensure smooth operations.

Equal Opportunity Employer

Petco is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected class.