Animal Care Supervisor

Petco; Bowie (MD); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player in pet care is seeking an Operations Leader to enhance the guest experience and ensure the well-being of animals. This role involves leading a high-performing team, analyzing trends to improve operations, and maintaining high standards of animal care. The ideal candidate will have strong leadership qualities, a passion for pets, and a commitment to developing team members. Join a company that values teamwork and innovation, and make a real difference in the lives of pets and their owners.

Qualifications

• 1+ years of management experience required; 2+ years preferred.
• Strong guest service and people development skills preferred.

Responsibilities

• Ensure the health and well-being of live animals following Petco standards.
• Lead, coach, and provide feedback to team members for excellent guest service.
• Analyze sales and margin reports to inform decisions.

Skills

Leadership

Customer Service

Problem-Solving

Communication

Organizational Skills

Education

High School Diploma

College Courses

Job description

Create a healthier, brighter future for pets, pet parents, and people!

If you want to make a real difference, create an exciting career path, feel welcome to be your whole self, and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets, people, and our planet.

• We love all pets like our own
• We're the future of the pet industry
• We're here to improve lives
• We drive outstanding results together
• We're welcome as we are

Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents, and Petco partners. We are 29,000 strong and operate over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. We are committed to purpose-driven work, believing that what's good for pets, people, and the planet is good for Petco.

Position Overview

The Operations Leader - Animal Care promotes and ensures the efficient and effective operations of the Companion Animal Department and drives sales of aquatic pets, reptiles, birds, and small companion animals. This leader will coach and mentor all Pet Care Center partners to support and enhance the guest experience and animal care. Responsibilities include training, developing, supporting scheduling, and leading a high-performing team that meets sales, gross margin, and animal and merchandise shrink targets. They will also assist in managing all aspects of the Pet Care Center's operations in line with Petco standards and safety procedures.

Position Responsibilities

• Utilize business acumen to analyze trends and implement improvement plans.
• Ensure the health and well-being of live animals following Petco standards, including health checks and wellness documentation.
• Adhere to Veterinary Protocols for sick animals.
• Process transactions to enhance guest experience.
• Support guest interactions and sales strategies.
• Implement and oversee Companion Animal and Aquatics operations through training and coaching in various areas including animal care, maintenance, ordering, and compliance.
• Manage inventory to maximize sales and margins, analyzing data for improvements.
• Maintain operational standards and animal maintenance tasks.
• Ensure high presentation standards in animal areas.
• Partner with merchandising leaders to ensure stock levels meet goals.
• Handle documentation for all adoption animals.
• Analyze sales and margin reports to inform decisions.
• Lead, coach, and provide feedback to team members for excellent guest service.
• Coordinate partner scheduling to meet in-stock and service goals during peak hours.
• Engage in talent management including recruiting, hiring, training, and succession planning.
• Provide excellent service by understanding guest needs and sharing product knowledge.

Other Essential Duties

• Model inspiring leadership and motivate teams.
• Promote safety and ensure compliance with policies and procedures.
• Foster a collaborative culture that values teamwork and innovation.
• Prioritize talent development and leadership growth.
• Represent Petco positively and lead with high standards and enthusiasm.

Education and Experience

• High school diploma or equivalent required; college courses preferred.
• At least 1 year of management experience required; 2+ years preferred.
• Must hold a valid driver's license.
• Proficiency in communication, organization, and computer skills required.
• Strong guest service, problem-solving, and people development skills preferred.

Supervisory Responsibility

The Operations Leader supervises Operations Specialists and Senior Aquatics Specialists, supports the Pet Care Center operations, and ensures safety and attendance processes are followed.

Work Environment

This role requires support during key hours, including weekends. Most duties are indoors, with some physical activity involved. Some travel may be required.

Contacts

This position involves ongoing contact with customers, team members, vendors, and external partners to coordinate various activities and ensure smooth operations.

Equal Opportunity Employer

Petco is committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status, or other protected status.