Anchorage Field IT Support Technician - Hardware Repair

Gr8ttek, LLC; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

HP certification training

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team in the Anchorage area. The role focuses on hardware break-fix services and diagnostics on client products, with reporting to the Territory Supervisor.

You will perform basic to moderately complex repairs and adhere to department and company guidelines. Responsibilities include handling service calls, communicating effectively, delivering strong customer service, and completing administrative tasks while

Qualifications

• Experience providing break-fix support for designated equipment.
• Ability to communicate clearly in writing and verbally.
• Strong customer service skills and professional demeanor.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service and professionalism.
• Handle service calls and complete associated administrative tasks.
• Manage asset control and inventory return.
• Possibly guide colleagues on technical issues.

Skills

Customer service

Troubleshooting

Communication

Troubleshoot hardware

Documentation

Education

Technical school certification

Job description

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team in the Anchorage area. The role focuses on hardware break-fix services and diagnostics on client products, with reporting to the Territory Supervisor.

You will perform basic to moderately complex repairs and adhere to department and company guidelines. Responsibilities include handling service calls, communicating effectively, delivering strong customer service, and completing administrative tasks while