IT Field Support Technician_Anchorage

Gr8ttek, LLC; Anchorage (AK); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

HP certification training

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team in the Anchorage area. The role focuses on hardware break-fix services and diagnostics on client products, with reporting to the Territory Supervisor.

You will perform basic to moderately complex repairs and adhere to department and company guidelines. Responsibilities include handling service calls, communicating effectively, delivering strong customer service, and completing administrative tasks while

Qualifications

• Experience providing break-fix support for designated equipment.
• Ability to communicate clearly in writing and verbally.
• Strong customer service skills and professional demeanor.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver excellent customer service and professionalism.
• Handle service calls and complete associated administrative tasks.
• Manage asset control and inventory return.
• Possibly guide colleagues on technical issues.

Skills

Customer service

Troubleshooting

Communication

Troubleshoot hardware

Documentation

Education

Technical school certification

Job description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits

• $40 per call/$5 per call per diem
• HP certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit