Analytics-Driven CS Manager — AI for Clean Energy (Remote)

Bidgely; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Comprehensive medical, dental, vision

401(k)

Paid, flexible PTO

Job summary

A leading AI company in clean energy is seeking an experienced Customer Success Manager to manage utility customer portfolios effectively. This role involves driving progress, managing complex accounts, and using data to improve customer outcomes. The ideal candidate will have at least 3 years of experience in a B2B SaaS or consulting environment, possess strong analytical skills, and demonstrate exceptional communication abilities. This fully remote position offers a competitive salary and an opportunity to contribute to a fast-growing company.

Qualifications

• 3+ years of Customer Success experience in B2B SaaS or Consulting, preferably in the utility industry.
• Strong analytics mindset - use data to guide decisions.
• Proven ability to manage complex accounts with multiple stakeholders.
• Experience working cross-functionally with Product, Engineering, and Delivery.
• Exceptional written and verbal communication.

Responsibilities

• Own a portfolio of utility customers end-to-end.
• Drive weekly progress, manage dependencies, and ensure nothing stalls.
• Monitor adoption, performance, and satisfaction signals - and act early.
• Translate customer needs into clear use cases across departments.
• Close loops. Document decisions. Ensure follow-through.

Job description

A leading AI company in clean energy is seeking an experienced Customer Success Manager to manage utility customer portfolios effectively. This role involves driving progress, managing complex accounts, and using data to improve customer outcomes. The ideal candidate will have at least 3 years of experience in a B2B SaaS or consulting environment, possess strong analytical skills, and demonstrate exceptional communication abilities. This fully remote position offers a competitive salary and an opportunity to contribute to a fast-growing company.