Analyst, Parts Information

MOBIS Parts America; Fountain Valley (CA); In loco; USD 54.000 - 92.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, and Vision

401K with employer matching

Tuition Reimbursement

Paid Vacation, Paid Sick Days and Paid

Holidays

Company Discounts & more!

Descrizione del lavoro

Hyundai MOBIS Parts America is seeking an experienced Analyst, Parts Information at our Headquarters facility. The role focuses on researching catalog errors, coordinating with Mobis Korea HQ, and ensuring accurate parts data across catalogs and systems to drive customer satisfaction and sales.

You will work with the Parts Technical Group on MSDS, stock inspections, and data extraction, supporting call center inquiries and special projects as needed.

Competenze

• Bachelor’s degree in Arts preferred or related field and/or experience with automotive parts.
• Experience with catalog data and parts information systems is desirable.
• Ability to extract data from various sources for analysis and improvement.

Mansioni

• Research catalog issues reported by Call Center, Region and DPSM and coordinate resolutions.
• Track HQ technical responses and ensure timely updates of parts information.
• Support MSDS, EX Number, stock inspections and parts master maintenance.
• Respond to technical inquiries from the Parts Technical Call Center.
• Perform special projects and ancillary duties as requested by Management.

Conoscenze

Analytical skills

Microsoft Office Suite

Data extraction / analysis

Parts information analysis

Catalog production knowledge

Attention to detail

Formazione

Bachelor's degree in Arts or related field

Strumenti

Electronic Parts Catalog Systems

MS Office (Word/Excel/PowerPoint/Visio/Outlook/Access)

Descrizione del lavoro

We are searching for an experienced Analyst, Parts Information at our Headquarters facility.

Hyundai MOBIS Parts America

We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?

Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Description

Job Purpose

The overall purpose of this position is to provide technical support to our OE Customers by researching and tracking catalog errors and working with Mobis Korea HQ Technical team to provide corrections. Candidate would keep Mobis Korea HQ Technical Team accountable for corrections related to parts technical information and catalog systems, including not bot limited to Electronic Parts Catalog, Online Parts Catalog, OE Dealer Information Network MOBIS Parts America Operating System (AMOS). The objective is to provide the most accurate information available by providing updates and user‑friendly design in order or promote customer satisfaction and increased sales of Genuine OE Parts & Accessories to wholesalers and independent repair facilities.

Key Accountabilities

• Research catalog issues reported by Call Center, Region and DPSM. Communicate with MOBIS HQ Technical Team for resolution 30%
• Track MOBIS HQ Technical Team responses and hold Mobis HQ Accountable to ensure accurate and timely updates of parts information to all catalog databases. Extract data from various databases for comparison and improvement 30%
• Provide overall support to Parts Technical Group regards to MSDS, EX Number, Stock Inspections and Parts master Maintenance 20%
• Support Parts Technical Call Center by responding to technical inquires 10%
• Perform special projects and ancillary duties as requested by Management 10%

KEY PERFORMANCE INDICATORS

• Support OEMs to allow them to provide accurate information to their dealers
• Coordinate with Parts, Service, Dealer, and MOBIS staff to identify and correct all parts catalog data errors to ensure accurate dealer orders and satisfied customers.
• Ensure data consistency among all catalog types
• Communicate and coordinate with related vendors to ensure projects/updates are completed as specified and within budget
• Coordinate with MOBIS HQ to facilitate resolution to various catalog date, product quality and mixed inventory issues as needed
• Implement continuous improvements to Kia and Hyundai EPCs in order to provide OE community with the latest concepts in information technology
• Manage and administer parts information segment of the Kia / Hyundai Dealer Information Network
• Administer FTP updates to vendors
• Pro‑actively review online information options, which will allow MPA to implement continuous improvements and provide cutting‑edge technology to dealers and customers alike
• Author and publish parts information change notices and coordinate the related updates to dealers, regions, and internal staff
• Direct communication with MOBIS regarding various parts information errors, improvements, or issues
• Develop reporting / tracking processes to monitor performance in catalog production schedule
• Collect and publish Hazardous Material Safety Data sheets
• Extract data for research and analysis for improvement.

Work schedule/hours & Travel

• Monday – Friday 8:00 am - 5:00 pm
• Minimal overnight travel (up to 10%) by land and/or air.

MAJOR CHALLENGES AND KEY DECISIONS

• Expected to maintain a pro‑active vision towards the catalog process by reviewing all catalog data frequently, communicating with dealers and MOBIS staff members to improve the electronic parts cataloging process.
• Employee will manage/administer all catalog database sources to ensure that the most accurate information is available to OE customers. All sources must be consistent in design, content, and functionality.
• It will be up to the Parts Information Analyst to research, discover, inform, and correct any parts catalog system.

Required Qualifications

EDUCATION REQUIREMENTS

• Bachelor’s degree in Arts preferred or related field and/or experience with showcasing individual areas of automotive parts is desired.

Experience Requirements

• 2-4 years of automotive experience required.
• Proficiency in Microsoft Suite Knowledge to include ( Word/Excel/Power Point/ Visio/Outlook/Access)
• Excellent analytical skills required
• Experience with Electronic Parts Catalog Systems a plus
• Ability to extra data from various data and analysis a mustDemonstrated experience in parts information analysis and catalog production processes preferred
• 2-3 years of parts catalog production and/or parts information review a plus

Skills

Computer Skills

• Proficient computer skills: e‑mail, record keeping, routine database, word processing, spreadsheets
• Interpret a variety of technical instructions in mathematical/diagram form

Employment Type -

Non-Exempt, Hourly Wage

Compensation -

The expected hiring range for this position is $54,363.95 - 92,214.85, depending on experience and qualifications.

Hyundai Mobis Parts America - Benefits

• Medical, Dental, and Vision
• 401K with employer matching
• Tuition Reimbursement
• Paid Vacation, Paid Sick Days and Paid Holidays
• Company Discounts & more!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.