Analyst, Parts Information
Mobis Parts America, LLC.
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Benefits offered by this job
Job summary
Hyundai MOBIS Parts America is seeking an experienced Analyst, Parts Information at our Headquarters facility to provide technical support to OE customers by researching catalog errors and coordinating with the Korea HQ team.
You will manage catalog data updates, assist with MSDS and stock inspections, and collaborate across regions to improve electronic catalogs, parts master data, and dealer information networks for better accuracy and customer satisfaction.
Qualifications
- Bachelor's degree in arts preferred or related field with automotive parts exposure.
- 2-4 years automotive experience required.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
- Experience with Electronic Parts Catalog Systems a plus.
- Ability to extract data from various data sources.
- Demonstrated experience in parts information analysis and catalog production processes preferred.
Responsibilities
- Research catalog issues and coordinate with MOBIS HQ for resolution.
- Track HQ responses and ensure timely updates across all catalog databases.
- Support Parts Technical Group on MSDS, EX Number, stock inspections, and master maintenance.
- Support Parts Technical Call Center by responding to technical inquiries.
- Handle special projects and duties as assigned by Management.
Skills
Education
Tools
Job description
We are searching for an experienced Analyst, Parts Information at our Headquarters facility.
We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?
Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.
The overall purpose of this position is to provide technical support to our OE Customers by researching and tracking catalog errors and working with Mobis Korea HQ Technical team to provide corrections. Candidate would keep Mobis Korea HQ Technical Team accountable for corrections related to parts technical information and catalog systems, including not bot limited to Electronic Parts Catalog, Online Parts Catalog, OE Dealer Information Network MOBIS Parts America Operating System (AMOS). The objective is to provide the most accurate information available by providing updates and user-friendly design in order or promote customer satisfaction and increased sales of Genuine OE Parts & Accessories to wholesalers and independent repair facilities.
- Research catalog issues reported by Call Center, Region and DPSM. Communicate with MOBIS HQ Technical Team for resolution 30%
- Track MOBIS HQ Technical Team responses and hold Mobis HQ Accountable to ensure accurate and timely updates of parts information to all catalog databases. Extract data from various databases for comparison and improvement 30%
- Provide overall support to Parts Technical Group regards to MSDS, EX Number, Stock Inspections and Parts master Maintenance 20%
- Support Parts Technical Call Center by responding to technical inquires 10%
- Perform special projects and ancillary duties as requested by Management 10%
- Support OEMs to allow them to provide accurate information to their dealers
- Coordinate with Parts, Service, Dealer, and MOBIS staff to identify and correct all parts catalog data errors to ensure accurate dealer orders and satisfied customers.
- Ensure data consistency among all catalog types
- Communicate and coordinate with related vendors to ensure projects/updates are completed as specified and within budget
- Coordinate with MOBIS HQ to facilitate resolution to various catalog date, product quality and mixed inventory issues as needed
- Implement continuous improvements to Kia and Hyundai EPCs in order to provide OE community with the latest concepts in information technology
- Manage and administer parts information segment of the Kia / Hyundai Dealer Information Network
- Administer FTP updates to vendors
- Pro-actively review online information options, which will allow MPA to implement continuous improvements and provide cutting-edge technology to dealers and customers alike
- Author and publish parts information change notices and coordinate the related updates to dealers, regions, and internal staff
- Direct communication with MOBIS regarding various parts information errors, improvements, or issues
- Develop reporting / tracking processes to monitor performance in catalog production schedule
- Collect and publish Hazardous Material Safety Data sheets
- Extract data for research and analysis for improvement.
- Monday – Friday 8:00 am - 5:00 pm
- Minimal overnight travel (up to 10%) by land and/or air.
- Expected to maintain a pro-active vision towards the catalog process by reviewing all catalog data frequently, communicating with dealers and MOBIS staff members to improve the electronic parts cataloging process.
- Employee will manage/administer all catalog database sources to ensure that the most accurate information is available to OE customers. All sources must be consistent in design, content, and functionality.
- It will be up to the Parts Information Analyst to research, discover, inform, and correct any parts catalog system.
- Bachelor’s degree in Arts preferred or related field and/or experience with showcasing individual areas of automotive parts is desired.
- 2-4 years of automotive experience required.
- Proficiency in Microsoft Suite Knowledge to include ( Word/Excel/Power Point/ Visio/Outlook/Access)
- Excellent analytical skills required
- Experience with Electronic Parts Catalog Systems a plus
- Ability to extra data from various data and analysis a must
- Demonstrated experience in parts information analysis and catalog production processes preferred
- 2-3 years of parts catalog production and/or parts information review a plus
- Proficient computer skills: e-mail, record keeping, routine database, word processing, spreadsheets
- Interpret a variety of technical instructions in mathematical/diagram form
Non-Exempt,Hourly Wage
The expected hiring range for this position is $54,363.95 - 92,214.85, depending on experience and qualifications.
We offer a competitive benefits package for full-time employees which include:
- Medical, Dental, and Vision
- 401K with employer matching
- Tuition Reimbursement
- Paid Vacation, Paid Sick Days and Paid Holidays
- Company Discounts & more!
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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