Analyst III (Sr) Supply

Mobis Parts America, LLC.; Fountain Valley (CA); On-site; USD 63,000 - 92,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401K with employer matching

Tuition Reimbursement

Paid Vacation, Paid Sick Days and Paid

Holidays

Career development

Job summary

Hyundai MOBIS Parts America is seeking an experienced Analyst III (Sr) Supply at our Headquarters facility responsible for order management and ensuring critical parts availability. The role focuses on minimizing customer impact through expediting, SOP development, and close collaboration with OE customers and vendors.

Ideal candidates will have 3–5 years in supply chain/inventory management, strong analytical skills, and proficiency with MS Excel.

Qualifications

• 3 - 5 years of experience in Supply Chain and Inventory management.
• High School Diploma is required; Bachelor's Degree in Supply Chain or related field preferred.
• Strong analytical and problem-solving skills are required; customer service mindset and communication skills are essential.

Responsibilities

• Review daily dealer backorder and port shortage reports and resolve critical backorders.
• Expedite vendor purchase orders to minimize inventory and backorder situations.
• Develop, document, and maintain SOPs for timely resolution of aging backorders.
• Communicate KPIs, statuses, and resolutions with Management and OEs to improve service.
• Coordinate with OEs and Systems to address planning and expediting issues.
• Generate reporting to track KPIs and support ad-hoc analyses.

Skills

Analytical skills

Customer focus

Problem solving

Vendor coordination

Communication

Education

High School Diploma

Bachelor's Degree in Supply Chain or related field

Tools

Microsoft Excel

Microsoft Access

SQL

Microsoft Word

Microsoft PowerPoint

Job description

Analyst III (Sr) Supply

We are searching for an experienced Analyst III (Sr) Supply at our Headquarters facility.

Hyundai MOBIS Parts America

We think creatively and keep challenging ourselves to help create a new future and eventually make humankind’s dreams a reality. Ready for the challenge?

Who We Are

Tomorrow's most advanced automotive technology is being envisioned today at MOBIS Parts America (MPA). A subsidiary of Hyundai MOBIS, we are a top leading automotive parts supplier. MPA provides after-sales service parts support for Hyundai Motors, Kia Motors, and Genesis. In addition to the distribution of genuine service parts, the MPA Accessories division develops accessories for Hyundai, Kia, and Genesis - which are installed on new vehicles in the United States and Canada.

Description

Job Purpose

The Sr. Analyst, Supply (Order Management) will ensure parts availability to support OE service and accessory parts requirements. They are responsible for ensuring we minimize impacts to customers on critical orders by using sound and standardized expediting processes as well as critical thinking skills to help resolve customer impacting backorder situations. This person will help minimize time spent out of vehicle for our OE customers due to parts supply and thus limit the financial exposure of vehicle buy backs or vehicle rental expense. This person may attend meetings and frequently communicate with OEs and vendors linking the relationship with MPA Supply. They will also be responsible for developing and improving standard operating procedures (SOPs) as well as training employees.

Ensuring parts and accessories are expedited for critical vehicle down situations requires strong communication, a customer centric and proactive mindset, excellent organizational skills, great follow up, and strong critical thinking. These responsibilities have a direct impact on MPA customer service (customer satisfaction ratings, fill rate, and backorder lines), expenses (freight, warehousing, vehicle buy back expense, and vehicle rental expense), income (parts sales), and therefore have an impact on company profitability.

Key Accountabilities

• Review daily dealer backorder and port shortage reports and take appropriate action to resolve critical customer backorders, including XVOR/UPER orders to minimize risk of buy backs. (35%)
• Expedite vendor purchase orders to minimize critical inventory and dealer backorder situations. Support expediting parts and elevate concerns through the proper channels. (30%)
• Develop, review, document, communicate, and maintain standard operating procedures (SOPs) to ensure timely resolution of aging customer critical backorders. (10%)
• Effectively communicate with Management of MPA and OEs on business KPIs, current statuses, and issues and resolutions to provide better customer service. (15%)
• Work closely with customers (OEs) and vendors to support business and improve processes. (10%)

Key Performance Indicators

• Monitor dealer Back Orders continuously and communicate with suppliers and customers on delivery in order to achieve highest customer service levels and Fill Rates, while operating within business constraints of inventory value and air freight expenses.
• Prepare and reconcile purchase orders for assigned parts on a regular basis, including air and sea orders, urgent air (VOR/XVOR) orders, initial/new model parts orders, and other special orders, as required to support customer needs and MOBIS purchase targets.
• Communicate with Management of MPA and customers on issues and resolutions to ensure timely identification of risks or issues and to provide better customer service through process improvement.
• Administration of customer critical back order expedite, escalation, and resolution process.
• Develop processes to minimize risk of vehicle buy back and rental expense due to aging parts or accessory back orders where vehicle is off road.
• Manage special projects as determined by management or business need.
• Coordinate with OEs and Systems department to address any system problems effecting the planning and expediting of parts and accessories.
• Take an active role in identifying and recommending modifications to the Parts System to aid in inventory planning and to improve customer service. Participate in the design, testing and implementation of short and long term computer system enhancements.
• Monitor KPIs and provide direction to meet objectives.
• Generate reporting to ensure proper KPI tracking and issue communication.
• Support any ad-hoc requests for analysis, information, special projects, or additional tasks.

Major Challenges and Key Decisions

• The Sr. Analyst, Supply (Order Management) will coordinate with suppliers, PDCs, Ports, OE Field and Corporate personnel to identify any supply issues and to resolve to ensure required parts are procured and delivered to the customer in a timely manner.
• This position requires independent judgment and pro-active decision-making within the general guidance from company and department policies.

Work Schedule and Travel Requirements

• Work Schedule: Monday - Friday 8:00 AM - 5:00 PM; Flexible Schedule at the discretion and approval of Manager
• Travel Required: Yes

Required Qualifications

Experience Requirements

• 3 - 5 years of experience in Supply Chain and Inventory management - Required

Education Requirements

• High School Diploma - Required
• Bachelor's Degree in Supply Chain Management or a related field - Preferred

Knowledge, Skills & Abilities (KSAs)

• Strong analytical and creative problem-solving skills required
• Intermediate to advanced experience with Microsoft Excel required
• Experience with MS Access or other SQL preferred
• Strong customer service focus
• Experience with Word and PowerPoint preferred
• Excellent verbal and written communication skills required
• Flexibility and responsiveness to changing circumstances

Employment Type - Non-Exempt

Compensation - Hourly Wage , $62,518.54 - 92,214.85

Hyundai Mobis Parts America - Benefits

• Medical, Dental, and Vision
• 401K with employer matching
• Tuition Reimbursement
• Paid Vacation, Paid Sick Days and Paid Holidays
• Mapped career plans; we believe in developing and promoting our talent!
• Company Discounts & more!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.