Amusement Ops Lead — Guest Experience & Tech Team

Dave & Buster's; New York (NY); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus program

Health, Dental, Vision, Long & Short‑k

Employee Assistance Program

Buster’s Legacy Fund

401K matching

Free food

Free gameplay

Growth opportunities

Job summary

Dave & Buster's Staten Island is seeking an Amusement Manager to lead a team of game technicians and ensure peak performance of arcade and VR games. You will drive guest satisfaction through proactive maintenance, training, and a strong leadership presence.

The role requires 3+ years diagnosing and repairing arcade equipment, excellent communication, and the ability to work weekends/nights. A dynamic, fast-paced environment with growth opportunities awaits.

Qualifications

• 21+ years of age.
• 3+ years of experience diagnosing and repairing arcade/VR games.
• Strong leadership and guest-service orientation.
• Ability to work weekends, nights and holidays.
• Excellent communication skills.

Responsibilities

• Lead a team of game technicians to deliver top guest experiences.
• Hire, train, and develop staff.
• Maintain arcade and VR equipment; ensure 100% game playability.
• Oversee daily store upkeep and safety.
• Manage preventative maintenance programs.

Skills

Team leadership

Arcade game repair

Guest service

Communication

Fast-paced environment

Tools

Arcade maintenance tools

VR game tech

Job description

Dave & Buster's Staten Island is seeking an Amusement Manager to lead a team of game technicians and ensure peak performance of arcade and VR games. You will drive guest satisfaction through proactive maintenance, training, and a strong leadership presence.

The role requires 3+ years diagnosing and repairing arcade equipment, excellent communication, and the ability to work weekends/nights. A dynamic, fast-paced environment with growth opportunities awaits.