Arcade Game Ops Lead: Keep Games Playable, Delighted Guests

Dave & Buster's Inc.; Salt Lake City (UT); On-site; USD 60,889 - 71,636; Full time

Benefits offered by this job

Competitive salary

Quarterly bonus

Health insurance

Dental insurance

Vision insurance

Disability insurance

401K matching

Free food

Free gameplay

Leadership team

Fun work environment

Career growth

Job summary

Dave & Buster's Inc. in Utah seeks an Amusement Manager to lead a team of Game Technicians and ensure peak game playability, safety, and guest satisfaction. You will guide maintenance, coaching, and day-to-day operations in a fast-paced restaurant/entertainment setting.

The role requires diagnosing and repairing arcade and VR games, strong leadership, and the ability to thrive in a busy environment with long hours. You’ll shape guest experiences and drive team performance.

Qualifications

• 21+ years of age
• 3+ years of relevant experience diagnosing and fixing arcade games
• Ability to lead a team to create a memorable guest experience
• Not afraid to work in a fast-paced, noisy environment
• Ability to communicate effectively, both orally and in writing, regarding all job responsibilities
• Strong business acumen
• The ability to work weekends, nights, and holidays

Responsibilities

• You are the head coach of a talented group of Techs, and you are responsible for hiring, training, developing, and retaining the best team possible
• Create a well-maintained, safe, secure, and sanitary environment for all D&B Guests and staff
• Keep arcade equipment maintained and in proper working order
• Adhere to all outlined preventative maintenance programs
• Monitor and perform daily store maintenance as instructed
• Strive for 100% "game playability" and repair games on the fly

Skills

Team leadership

Arcade game diagnostic

Communication skills

Business acumen

Job description

Dave & Buster's Inc. in Utah seeks an Amusement Manager to lead a team of Game Technicians and ensure peak game playability, safety, and guest satisfaction. You will guide maintenance, coaching, and day-to-day operations in a fast-paced restaurant/entertainment setting.

The role requires diagnosing and repairing arcade and VR games, strong leadership, and the ability to thrive in a busy environment with long hours. You’ll shape guest experiences and drive team performance.