Amusement (Arcade) Manager

Round One Entertainment Inc.; Lakewood (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical

Dental

Vision

Life Insurance

401(K) with company matching

Job summary

Round One Entertainment Inc. is looking for an Amusement Manager for its new location in Lakewood, Colorado. The role involves managing arcade profits, ensuring excellent customer service, and overseeing staff operations.

The ideal candidate will have a High School Diploma or GED, with open availability especially during nights and weekends. Benefits include paid time off and health insurance.

Qualifications

• Must have a High School Diploma or GED.
• Open availability, especially nights and weekends.
• Must be at least 21 years old to serve alcohol.

Responsibilities

• Provide superior customer service and satisfaction.
• Supervise department employees and manage work schedules.
• Achieve targeted sales goals and present an enticing store image.
• Conduct alcohol and age restriction control as per policies.
• Monitor inventory levels and manage cash handling.

Skills

Customer Service

Team Management

Sales

Auditing/Compliance

Operations Management

Education

High School Diploma or GED

Job description

Overview

We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at Colorado Mills, Lakewood!

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

Position

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. They are also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

Qualifications: You must have a High School Diploma or GED to apply. Open availability, especially nights and weekends, is required. All management staff will handle and serve alcohol, you must be at least 21 years or older.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life and 401(K) with company matching

Essential Duties

• Customer Service: Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers; explain game operation or rules to customers, and respond to customer complaints of machine malfunction; assist customers and perform minor repairs on various machines (without the assistance of a mechanic on duty).
• Team Management: Supervise department employees to ensure compliance with operating practices and policies; plan and prepare work schedules and assignments of employees to specific duties; complete reviews, absence reports, and supervise staff with time and attendance; select, coach, and develop effective staff for the Amusement Department.
• Sales: Achieve targeted sales goals; ensure the store and redemption area present an enticing image by changing store displays for better traffic flow; ability to understand and track departmental sales on an ongoing basis.
• Auditing/Compliance: Conduct alcohol and age restriction control in accordance with company policies; enforce compliance with all local, state, federal regulations and company policy for safety and loss prevention.
• Operations/Facility Management: Monitor store inventory levels on a daily basis to ensure adequate availability of products; handle receiving, shipping, invoicing, cash handling and management of cash.

Work Environment and Physical Demands

• Work in a bowling center/arcade environment with high levels of noise and activity.
• Regularly bend, stretch, twist, climb and maintain a high level of mobility in small spaces.
• Stand and walk for extended periods during busy times.
• Lift and/or move up to 100 lbs with assistance.

The above job description identifies the essential job functions and skills needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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