Amusement (Arcade) Supervisor

Round One Entertainment Inc.; Santa Ana (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Medical

Dental

Vision

Life

401(K) with company matching

Job summary

Round One Entertainment Inc. in Santa Ana, CA is seeking an Amusement Supervisor to assist the Amusement Manager and General Manager in supervising the Arcade Department and delivering great guest experiences in a high-energy, games-filled environment.

Responsibilities include scheduling, training, managing performance, achieving sales goals, ensuring compliance, and maintaining equipment. The role requires 2–3 years of retail management, a 21+ age, and open availability, especially nights and

Qualifications

• Must have 2–3 years retail management experience.
• Experience in entertainment/hospitality preferred.
• Availability required nights and weekends.
• Must be 21 years old or older.

Responsibilities

• Provide customer service excellence by remaining visible and accessible to customers.
• Assist Amusement Manager/General Manager with scheduling and training of staff.
• Achieve departmental sales goals and provide on‑floor sales support.
• Ensure compliance with policies and handle refunds and ticket adjustments.
• Oversee opening/closing procedures and inventory monitoring.

Skills

Customer service

Team management

Sales

Compliance

Operations oversight

Education

High School Diploma or GED

Job description

Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Supervisor is responsible for supporting the Amusement Manager and/or General Manager in the supervision and management of the Amusement (Arcade) Department.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits

• Paid Time Off (PTO)
• Medical
• Dental
• Vision
• Life
• 401(K) with company matching.

Essential Duties

Customer Service

• Provide excellent customer service and satisfaction by being constantly visible and readily accessible to our customers.
• Explains game operation or rules to customers, and responds to customer complaints of machine glitch through troubleshooting.

Team Management

• Assists Amusement Manager and/or General Manager in planning and preparing work schedules, and assignments of employees to specific duties.
• Ensure all store amusement employees are properly trained.

Sales

• Achieve departmental sales goals.
• Be on the floor to provide personal sales support.

Compliance

• Conducts tills checks, refunds, credit and ticket adjustments in accordance with the company policy.
• Supervise department employees to ensure they are in compliance with established operational practices and policies.

Operations Management

• Conducts opening and closing department procedures.
• Control payout ratios of crane operations by remaining highly attentive to pay out numbers and customer volume.
• Assist Amusement Manager and/or General Manager in monitoring store inventory levels on a daily basis.
• Cross trained in other departments for assistance.

Qualifications

• 2-3 years retail management experience, preferably in the entertainment / retail / hospitality industries.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
• Required to stand and walk for extensive periods of time without breaks during busy times.
• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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