Amusement (Arcade) Manager

Round1 Entertainment Inc; Ventura (CA); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Descrizione del lavoro

Round1 Entertainment Inc seeks an Amusement/Operations Manager to lead our Ventura arcade and family entertainment facility. You will drive customer service excellence, supervise staff, and manage daily operations to meet sales goals while ensuring compliance and safety in a high-traffic, entertainment-focused environment.

The role requires 3–5 years of retail/arcade management, open availability including nights/weekends, and the ability to oversee alcohol service for guests 21+.

Competenze

• 3–5 years of retail management experience, preferably in arcade/entertainment.
• Must be 21+ due to alcohol service.
• Open availability, including nights and weekends.
• High School Diploma or GED required.

Mansioni

• Provide superior customer service and ensure customer satisfaction by being visible and accessible.
• Supervise department employees and plan work schedules; manage attendance.
• Achieve targeted sales goals and optimize displays for traffic flow.
• Enforce alcohol age restrictions and safety regulations; ensure compliance with company policy.
• Monitor inventory, handle receiving, invoicing, and cash management.
• Develop and coach staff for the Amusement Department.

Conoscenze

Customer service

Team management

Sales

Auditing/compliance

Operations management

Formazione

High School Diploma or GED

Descrizione del lavoro

We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at Pacific View, Ventura! Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you’re the kind of person we’d love to hire!

The Amusement Manager will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. They are also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.

Please note you must have a High School Diploma or GED to apply.

Open availability, especially nights and weekends, is required.

All of management will handle and serve alcohol - as such, you must be at least 21 years or older.

Benefits

• Paid Time Off (PTO), Medical, Dental, Vision, Life and 401(K) with company matching.

Essential Duties

Customer Service

• Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.


• Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.


• Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.

Team Management

• Supervise department employees to ensure they are in compliance with established operating practices and policies.


• Plan and prepare work schedules and assignments of employees to specific duties.


• Complete reviews, absence reports, and supervises staff with time and attendance.


• Selects, coaches, and develops effective staff for the Amusement Department.

Sales

• Achieve targeted sales goals.


• Ensure the store and redemption area present an enticing image by changing store displays for better traffic flow.


• Ability to understand and track departmental sales on an ongoing basis.

Auditing/Compliance

• Conducts alcohol and age restriction control in accordance with company policies.


• Enforce compliance with all local, state, federal regulations and company policy for safety and loss prevention.

Operations/Facility Management

• Monitor store inventory levels on a daily basis to ensure adequate availability of products.


• Handles receiving shipping, invoicing, cash handling and management of cash.

Qualifications

• 3 to 5 years of retail management experience, preferably in the arcade / entertainment industries.

Work Environment

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected.

Physical Demands

• Regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.


• Required to stand and walk for extensive periods of time without breaks during busy times.


• Lifting and/or moving up to 100lbs with assistance is required.

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. They are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One).