Americas Partner Strategy & Acceleration Lead, CX & CCaaS

Tech Sales Jobs; Richardson (TX); Remote; USD 237,000 - 321,000; Full time

Job summary

Cisco is seeking an AMER Partner Strategy & Acceleration Lead for Contact Center. This role builds executive partnerships with top VARs/SIs/SPs/MSPs across the Americas, drives end-to-end partner programs, and accelerates revenue through strategic JBPs, GTM plays, and migrations from on-premise to Webex Contact Center and AI Agent workflows.

You will align with global GTM strategy and field execution, leveraging enterprise programs like EA 3.0, VIP/LCI, and ICPA rules to accelerate partner-led

Qualifications

• 8–10+ years of experience in CCaaS/CXaS or SaaS partner sales strategy.
• Deep commercial and architectural understanding of CC solutions (Cisco UCCX/UCCE/Webex CC, Genesys, NICE, Five9, Amazon Connect).
• Proven track record of building, scaling, and managing profitable partner practices within VARs, SIs, SPs, and MSPs.
• Executive presence with ability to influence C-level partner executives and internal leaders.

Responsibilities

• Lead Executive Practice Building: own C-level relationships and develop JBPs with revenue targets and milestones.
• Execute In-Theater GTM Plays: deploy migration playbooks and Webex AI sales plays.
• Lead Practice Acceleration Sprints: elevate regional partners with services packaging and pilots.
• Drive On-Premise to Cloud Migrations: programmatic campaigns for moving to Webex CC & AI workflows.
• Protect the Recurring Base & Bridge Renewals: coordinate with renewal desks for cloud migration motions.

Skills

Executive presence

C-level relationships

Sales strategy

Partner management

Communication skills

Negotiation skills

Education

Bachelor’s degree in Business/CS/Engineering

Job description

Cisco is seeking an AMER Partner Strategy & Acceleration Lead for Contact Center. This role builds executive partnerships with top VARs/SIs/SPs/MSPs across the Americas, drives end-to-end partner programs, and accelerates revenue through strategic JBPs, GTM plays, and migrations from on-premise to Webex Contact Center and AI Agent workflows.

You will align with global GTM strategy and field execution, leveraging enterprise programs like EA 3.0, VIP/LCI, and ICPA rules to accelerate partner-led