Americas Internal Sales & Customer Ops (Hybrid)

Angst+Pfister; Brecksville (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Angst+Pfister US division seeks a customer-facing sales operations professional who excels in coordinating sales responsibilities across the Americas to deliver outstanding customer experience.

You will support customer needs, revenue growth, and internal process optimization while collaborating with cross-functional teams globally. This role balances customer interaction with analytical thinking and operational execution in a fast-paced, technical environment.

Qualifications

• Bachelor’s degree in Business Administration, Business Management, Operations, or related field (or equivalent experience).
• 3–5+ years of experience in internal sales, customer service, or sales operations within a technical/industrial environment.
• Strong communication and customer service mindset with a passion for high-quality support and relationship building.

Responsibilities

• Build and expand long-term customer relationships across the Americas.
• Serve as primary contact for quotations, orders, pricing, delivery timelines, and issue resolution.
• Manage full order lifecycle with accuracy, timeliness, and alignment to company standards.
• Deliver proactive updates and exceptional customer service; resolve inquiries and issues.

Skills

Customer service

Communication

Analytical thinking

Teamwork

Ownership

Education

Bachelor’s degree

Tools

Microsoft Excel

ERP/CRM systems

Job description

Angst+Pfister US division seeks a customer-facing sales operations professional who excels in coordinating sales responsibilities across the Americas to deliver outstanding customer experience.

You will support customer needs, revenue growth, and internal process optimization while collaborating with cross-functional teams globally. This role balances customer interaction with analytical thinking and operational execution in a fast-paced, technical environment.