Americas Deployment Strategy & Ops Lead

Planhat; New York (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

Planhat in New York is hiring a Deployment Strategy Operations Lead to own post-sales programs across their lifecycle, designing deployment programs and embedding them in our CRM and workflows.

You will connect strategy with execution, build scalable processes, automate where possible, and drive adoption across commercial teams. The role emphasizes AI-native thinking and data-driven decision making.

Qualifications

• High-velocity operator who builds, not just advises; creates structure and drives execution.
• Analytical and commercially sharp; defines success and uses insights to decide.
• Systems and workflow thinking; turns strategy into clear processes and automation.
• AI-native mindset; uses AI tools to move faster and reduce manual work.
• Cross-functional leadership with bias for action; partners with GTM teams.

Responsibilities

• Own post-sales programs across their lifecycle from design to adoption.
• Translate CS methodology into structured, repeatable workflows with clear ownership.
• Define CS performance and build analytics frameworks with leading indicators.
• Operationalize programs in our CRM with practical workflows and automation.
• Drive adoption and ensure consistent use across teams.
• Continuously refine programs based on performance data.

Skills

High-velocity operator

Analytical thinking

Systems thinking

AI-native

Cross-functional leadership

Job description

Planhat in New York is hiring a Deployment Strategy Operations Lead to own post-sales programs across their lifecycle, designing deployment programs and embedding them in our CRM and workflows.

You will connect strategy with execution, build scalable processes, automate where possible, and drive adoption across commercial teams. The role emphasizes AI-native thinking and data-driven decision making.