Post-Sales Deployment Strategy Lead

Planhat; New York (NY); On-site; USD 100,000 - 160,000; Full time

Job summary

Planhat seeks a Deployment Strategy Operations Lead to own post-sales programs across strategy, design, and operationalization. You will embed these programs in CRM and workflows, ensuring teams use them daily.

You will translate CS methodology into repeatable processes, own CS analytics, drive adoption, and iteratively improve programs based on performance data, partnering with GTM Systems leads as needed.

Qualifications

• Ability to build and execute from ambiguous problems with clear structure.
• Comfort translating strategy into repeatable processes.
• Strong data-driven decision making and KPI ownership.
• Experience partnering across GTM and product teams.

Responsibilities

• Own post-sales programs from strategy to operationalization.
• Translate CS methodology into structured workflows and ownership.
• Own CS analytics, define performance indicators, and surface leading metrics.
• Operationalize programs in CRM with practical automation.
• Drive adoption and continuous improvement, partnering with GTM Systems Leads.

Skills

High-velocity operator

Analytical & commercially sharp

Systems & workflow thinking

AI-native mindset

Cross-functional leadership

Job description

Planhat seeks a Deployment Strategy Operations Lead to own post-sales programs across strategy, design, and operationalization. You will embed these programs in CRM and workflows, ensuring teams use them daily.

You will translate CS methodology into repeatable processes, own CS analytics, drive adoption, and iteratively improve programs based on performance data, partnering with GTM Systems leads as needed.