AI Deployment Lead: Deliver Production-Ready Solutions

The OpenAI Deployment Company; New York, San Francisco (NY, CA); On-site; USD 140,000 - 210,000; Full time

Job summary

The OpenAI Deployment Company in New York, NY is seeking a Technical Deployment Lead to drive complex customer deployments from prototype to production adoption. You will translate business outcomes into technical plans, coordinate Forward Deployed Engineers, researchers, product, and customer teams, and ensure successful delivery in real workflows.

Your day-to-day involves mapping customer workflows, building delivery plans, tracking dependencies, and making scope tradeoffs to land reliable,

Qualifications

• 5+ years of customer-facing technical delivery, technical program management, deployment, consulting, solutions engineering, or implementation leadership experience.
• Led complex, ambiguous, cross-functional technical projects where outcomes depended on tight coordination and fast decision making.
• Technically fluent enough to pressure-test architectures, integration plans, data and workflow constraints, and production readiness without needing to be the deepest engineer in every domain.
• Move fluidly between system-level strategy and execution-level detail, from executive objectives to ticket-level dependencies.
• Communicate clearly with business leaders, technical teams, and customer stakeholders, especially when tradeoffs involve risk, scope, speed, or adoption.
• Bring strong customer empathy and are willing to spend time onsite with customers when it accelerates delivery and trust.
• Have practical interest or experience in AI/LLM systems and are eager to learn solution patterns, evaluation practices, and production pitfalls.
• Operate well in high-ambiguity environments and bring enough structure to make complex work simple, visible, and shippable.

Responsibilities

• Own technical delivery plans for customer workstreams, translating business objectives into milestones, dependencies, acceptance criteria, and operating rhythms.
• Run day-to-day execution across DeployCo, OpenAI, and customer teams, keeping work sequenced, risks visible, blockers resolved, and critical paths protected.
• Embed with customers to map workflows, shape requirements, align technical plans to success criteria, and ensure solutions are adopted in production.
• Partner with FDEs, researchers, product, customer engineers, and customer technical teams to move prototypes through MVP, production readiness, launch, and scale.
• Make pragmatic tradeoffs on scope, sequencing, resourcing, and quality while maintaining trust with technical and executive stakeholders.
• Own value cases and impact measurement, including hypotheses, baselines, KPIs, adoption tracking, and readouts to sponsors.
• Codify reusable delivery patterns, implementation playbooks, evals, and field insights that improve future deployments and inform product roadmap priorities.

Skills

Customer-facing delivery

Technical program management

Deployment / solutions engineering

Onsite client engagement

AI/LLM systems knowledge

Cross-functional coordination

Job description

The OpenAI Deployment Company in New York, NY is seeking a Technical Deployment Lead to drive complex customer deployments from prototype to production adoption. You will translate business outcomes into technical plans, coordinate Forward Deployed Engineers, researchers, product, and customer teams, and ensure successful delivery in real workflows.

Your day-to-day involves mapping customer workflows, building delivery plans, tracking dependencies, and making scope tradeoffs to land reliable,