AMER Sales Ops Lead: CS Systems & Insights

Socket.dev

United States

Remote

USD 120,000 - 170,000

Full time

4 days ago

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Job summary

Coder is seeking a Sales Operations Lead to own AMER CS workflows and drive scalable systems across Customer Success, Sales, and Sales Engineering. You will optimize Pylon and Salesforce configurations, build critical dashboards, and partner with CS leadership to improve retention and expansion.

The role emphasizes reliable data, clear reporting, and seamless handoffs from sales to post-sale management. A strong candidate will have 2+ years in ops with hands-on tool experience and a bias for

Qualifications

2+ years in Sales Operations or Revenue/CS Ops roles.
Hands-on admin experience with Pylon and Salesforce.
Strong analytics, reporting, and data quality focus.
Experience building dashboards and operational insights for leadership.

Responsibilities

Own AMER CS workflows and partner with CS leadership.
Improve Pylon workflows, configurations, and automations.
Build reporting dashboards for health, renewal risk, NRR, GRR, CS productivity.
Manage CS and CRM systems integrations and data hygiene.
Design SOPs and playbooks for onboarding, QBRs, renewals, escalations.
Collaborate with Sales on handoffs from closed-won to onboarding.
Support deal desk and renewal-related processes.

Skills

Sales Operations

Revenue Operations

CS Ops experience

Analytical thinking

Dashboards reporting

Cross-functional collaboration

Remote work discipline

Tools

Pylon

Salesforce

Data hygiene

Job description

The role emphasizes reliable data, clear reporting, and seamless handoffs from sales to post-sale management. A strong candidate will have 2+ years in ops with hands-on tool experience and a bias for

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