Senior Manager, CS Strategy & Operations (AMER)

Anaplan; New York (NY); Hybrid; USD 154,000 - 209,000; Full time

Job summary

Anaplan is seeking a Sr. Manager, Customer Success Strategy & Operations to lead day-to-day operations and the future-state operating model for the AMER region.

You will act as the trusted GTM partner to Customer Success leadership, enabling post-sales teams to hit ambitious revenue goals and transition the organization from reactive to proactive. This role demands strategic thinking, data-driven insights, and the ability to manage complex, cross-functional programs across Sales, Product, GTM

Qualifications

• 8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles.
• Systems Thinker & Diagnostician: proven ability to design scalable processes and diagnose root causes using data.
• Executive presence with ability to advise VP/SVP-level leadership.
• Deep forecasting expertise in post-sales forecasting, pipeline management, health scoring, and GTM modeling.
• Technical acumen with familiarity of enterprise automation platforms and CS platforms (Salesforce, Gainsight).
• Operational agility to manage multiple complex work streams in a global matrix with aggressive timelines.
• Must have GRIT: guts, reliability, improvement, teamwork.
• Project management and team leadership experience are highly desirable.

Responsibilities

• Architect AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Partner with AMER post-sales leadership to scale operations and achieve churn and expansion targets.
• Lead the introduction of new tools, technologies, and methodologies as a change agent.
• Lead cross-functional projects bridging global strategy and AMER execution.
• Oversee design and optimization of post-sales processes, tools, and systems.
• Deliver context-rich insights into daily workflows for Customer Success Partners and Renewal Managers.
• Ensure data accuracy and integrity within CRM and related systems.

Skills

Revenue/Business Ops

Customer Success Ops

Executive Presence

Forecasting

Operational Agility

GRIT

Project management

Tools

Salesforce

Gainsight

Job description

Anaplan is seeking a Sr. Manager, Customer Success Strategy & Operations to lead day-to-day operations and the future-state operating model for the AMER region.

You will act as the trusted GTM partner to Customer Success leadership, enabling post-sales teams to hit ambitious revenue goals and transition the organization from reactive to proactive. This role demands strategic thinking, data-driven insights, and the ability to manage complex, cross-functional programs across Sales, Product, GTM