Strategic CS Ops Leader, AMER Growth & Forecasting

Anaplan; New York (NY); On-site; USD 154,000 - 209,000; Full time

Job summary

Anaplan is seeking a Sr. Manager, Customer Success Strategy & Operations for the AMER region in New York City.

You will design the day-to-day and future-state operating model to enable post-sales teams to hit ambitious revenue goals, moving from reactive to proactive operations. You will partner with CS leadership to drive strategic initiatives, improve forecast accuracy, and scale post-sales processes with cross-functional teams across Sales, Product, and GTM Analytics.

Qualifications

• 8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or analytical strategic roles.
• Experience in a fast-paced, hyper-growth B2B SaaS company is strongly preferred.

Responsibilities

• Architect AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Partner with AMER post-sales leadership to scale operations and achieve churn and expansion targets.
• Lead complex, cross-functional projects bridging global strategy and local AMER execution.
• Build intelligent early warning and action systems for post-sales workflows.
• Oversee design and optimization of complex post-sales processes, tools, and systems.
• Deliver actionable insights into daily workflows for Renewal Managers and CS Business Partners.
• Own pipeline performance management and post-sales forecasting for AMER.
• Collaborate with Sales, Product, GTM Analytics, GTM Tech, and Enablement for project success.

Skills

Strategic thinking

Executive presence

Forecasting

Technical acumen

Operational agility

Grit

Project leadership

Tools

Salesforce

Gainsight

Job description

Anaplan is seeking a Sr. Manager, Customer Success Strategy & Operations for the AMER region in New York City.

You will design the day-to-day and future-state operating model to enable post-sales teams to hit ambitious revenue goals, moving from reactive to proactive operations. You will partner with CS leadership to drive strategic initiatives, improve forecast accuracy, and scale post-sales processes with cross-functional teams across Sales, Product, and GTM Analytics.