CS Ops Manager: Scale Revenue & Efficiency

AlphaSense, Inc.; Northern (KY); Hybrid; USD 140,000 - 154,000; Full time

Benefits offered by this job

Performance-based bonus

Equity

Generous benefits program

Job summary

AlphaSense, Inc. is seeking a Manager, Customer Success Operations to join our Revenue Operations team. You will partner with Account Managers, CSMs, and Support to drive adoption, retention, and growth through scalable processes and tool effectiveness.

Bring 5–8 years in Revenue/CS operations, a strong SaaS metrics background, and hands-on experience with Salesforce, Gainsight, Clari, Gong, and Tableau. You’ll influence roadmap, governance, and reporting while collaborating across functions in

Qualifications

• 5–8 years of experience in a Revenue organization driving CS productivity.
• Experience in a high growth B2B SaaS environment.
• Strong understanding of core SaaS and CS metrics (NRR, GRR, renewal rate, usage KPIs).
• Experience rolling out new technology, workflows, and processes within RevOps/CS.
• Strategic thinker who can write effectively and manage projects across teams.

Responsibilities

• Define and guide CS Ops with domain expertise.
• Operationalize roadmap of strategic CS projects and scale processes.
• Own CS metrics definitions, methodology and standards.
• Support tool strategy across Salesforce, Gainsight, Clari, Gong, Tableau.
• Act as escalation point for operational issues and drive durable resolutions.
• Build playbooks, templates, and standards for scalable customer programs.
• Partner on KPI trackers, dashboards, and impact reporting with CS leadership.
• Create and optimize reporting and dashboards; ensure data governance and trust.

Skills

Revenue Operations

Customer Success

Data analysis

Project management

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s degree in related field

Tools

Salesforce

Gainsight

Clari

Gong

Tableau

SQL

Job description

AlphaSense, Inc. is seeking a Manager, Customer Success Operations to join our Revenue Operations team. You will partner with Account Managers, CSMs, and Support to drive adoption, retention, and growth through scalable processes and tool effectiveness.

Bring 5–8 years in Revenue/CS operations, a strong SaaS metrics background, and hands-on experience with Salesforce, Gainsight, Clari, Gong, and Tableau. You’ll influence roadmap, governance, and reporting while collaborating across functions in